Assistant Ticketing & Broadcast Media Manager

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Assistant Ticketing & Broadcast Media Manager is responsible for developing and maintaining strong relationships with season ticket holders, mini-plan and individual game buyers and all SLU Athletics constituents. This position is also responsible for managing the day-to-day operation of the ESPN+ streaming platform. This position works primarily with fall ticketed sporting events (Men’s Soccer, Women’s Soccer, and Volleyball) and winter ticketed sports (Men’s & Women’s Basketball).

PRIMARY JOB RESPONSIBILITIES

• Provides superior customer service to ensure a positive experience for all our patrons

• Fields in-bound calls and emails for ticket sales and customer service inquiries

• Assists in the promotion, sales and distribution of season tickets, groups, partial plans and single game tickets

• Leads the interviewing, hiring and training of student workers on an as needed basis (including identifying, scheduling and training SLU student workers for ESPN+ productions including talent, producer/director, replay operator, graphic operator, camera operator and engineer)

• Manages the complimentary staff and donation ticket requests including fulfillment and documentation

• Performs various financial and operational duties, to include payment processing, financial reconciliation, ticket inventory management, invoicing and mailing fulfillment

• Follows and understands the streaming minimum requirements set forth by the Atlantic 10 Conference related to the A-10/ESPN media rights agreement

• Works with the Atlantic 10 Conference to schedule ESPN+ events in collaboration with ESPN

• Works in collaboration with various groups to create and distribute postgame melts of events

• Works additional athletic events as needed; stays up-to-date with emerging trends in streaming technology

• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of video production and social media

• Proven ability to work independently, prioritize, and complete tasks in a timely manner

• Excellent communication skills required for working with diverse groups

• Strong written communication skills; excellent organizational skills with accuracy and attention to detail

• Demonstrated appreciation for diversity and inclusion

MINIMUM QUALIFICATIONS

• Bachelor’s degree

• Two years of related experience

• Ability to work non-traditional hours including nights and weekends; willingness to travel, as needed

PREFERRED QUALIFICATIONS

• N/A

Function

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.