Job Summary
The Assistant Technical Manager, Front of House is responsible for overseeing the daily technical operations of all guest-facing areas, ensuring that all Front of House facilities, equipment, and systems are safe, operational, and maintained to company standards at one or more Carnival Corporation owned and operated global destination. This role supports the presentation, functionality, and readiness of public spaces by coordinating routine inspections, preventive maintenance, and repairs. The Assistant Technical Manager, Front of House works closely with operational teams to resolve issues quickly, maintain regulatory compliance, manage supply and equipment needs, and ensure all technical aspects of the guest experience run smoothly. Additionally, the role provides guidance to Front of House technical staff, assists with budgeting and project coordination, and ensures seamless day-to-day operations that enhance the overall guest experience.
Key Accountabilities / Job Functions
1. Front of House Technical Operations & Maintenance
Oversee the daily technical operations of all public and guest-facing areas.
Ensure all Front of House facilities, equipment, and systems are well-maintained and fully operational.
Coordinate routine inspections, preventive maintenance, and repairs with internal teams or external vendors.
Maintain records of all maintenance activities, equipment conditions, and repair history.
Monitor performance and reliability of audio, lighting, HVAC, general utilities, and other guest-area systems.
Implement strategies to reduce downtime, improve system efficiency, and enhance the guest experience.
Ensure technical readiness of all Front of House spaces before daily operations and special events.
2. Safety, Compliance & Regulatory Standards
Ensure all Front of House technical operations comply with safety, environmental, and regulatory standards.
Conduct regular safety inspections of public areas, equipment rooms, and technical spaces.
Maintain documentation for inspections, maintenance certifications, and safety compliance.
Support and reinforce safety programs, ensuring staff follow proper procedures.
Help identify potential hazards in public areas and implement corrective actions promptly.
Ensure adherence to company policies and procedures related to facility safety and guest welfare.
3. Team Leadership, Training & Coordination
Supervise Front of House technical staff, assigning tasks and ensuring efficient workflow.
Oversee recruitment, onboarding, and ongoing training of technical support personnel.
Provide coaching and performance evaluations to enhance team skills and productivity.
Coordinate with Operations, Guest Services, Entertainment, and other departments to support operational needs.
Ensure adequate staffing for daily operations, special events, maintenance activities, and emergencies.
Promote a positive, safe, and collaborative work environment.
4. Reporting, Systems Management & Administrative Support
Prepare and present reports on equipment performance, maintenance activity, operational issues, and project progress.
Track technical KPIs, including downtime, maintenance frequency, repair costs, and service response times.
Oversee the use of maintenance management software or digital systems to track work orders and preventive schedules.
Assist with budgeting, procurement, and vendor coordination for technical supplies and services.
Monitor inventory of tools, spare parts, and maintenance materials for Front of House operations.
Perform additional duties as assigned by management.
Perform other duties as assigned.
Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).
Ongoing Obligation
Skills Required
- Supervisory experience in technical operations
- Knowledge of safety and regulatory compliance
- Experience with maintenance management software
- Ability to lead and train technical staff
- Strong communication and coordination skills
What We Do
Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; Iberocruceros in Spain; and P&O Cruises (Australia) in Australia. These brands, which comprise the most recognized cruise brands in North America, the United Kingdom, Germany and Italy, offer a wide range of holiday and vacation products to a customer base that is broadly varied in terms of cultures, languages and leisure-time preferences. We also own a tour company that complements our cruise operations: Holland America Princess Alaska Tours in Alaska and the Canadian Yukon. Combined, our vacation companies attract 10 million guests annually.
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