Assistant Showroom Manager, Chicago

| Chicago, IL, USA
Employer Provided Salary: 22-25 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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The Black Tux is reinventing the formalwear rental industry so folks can show up at their best on the days that matter most. The company designs and manufactures modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. 


The Black Tux is looking for an engaging Assistant Showroom Manager to help us build our presence in the Chicago area. In this role you will bridge our brand philosophies into a customer experience. You will provide exceptional fitting appointments for formalwear and jewelry and assist customers through various stages of their event life cycle: from look conception to fruition, aiding in styling, event setup, and checkout. As a leader on the team you will develop an expert-level understanding of measuring and fitting menswear and train and uplift your team to uphold appointment standards. You will have a deep understanding of trends in the wedding industry and identify opportunities for optimization.

What you'll do:

  • Prioritize customer experience while keeping the team focused on organizational, operational, and visual standards to support revenue
  • Take pride in TBT and leading by example in showing up for the team and customers
  • Lead by example and use in-the-moment feedback to discuss opportunities to improve or to praise success
  • Support team development by participating in monthly coaching along with the showroom leader
  • Act as the primary point of management and leadership for the team when the showroom leader is not present
  • Actively listen and suggest choices that align with the customer's style with the understanding of how suggestions contribute to team goals
  • Able to effectively diffuse and resolve escalated customer issues
  • Support the planning and execution of team meetings and outings to partner in the development and motivation of the team
  • Understands and can communicate showroom revenue and KPI's to the team
  • Supports manager in building community involvement by sourcing and outreaching to local, relevant partnerships


Who are you are:

  • 2-4 years of experience in a retail or customer service-based industry
  • Believe in exceptional customer service, building great relationships with customers, peers, and employees through stellar communication and follow-through
  • You place high value on being a self-starter with an entrepreneurial spirit
  • Organized and have an eye for the details
  • Passionate about fashion, high energy, and eager to learn
  • Ability to walk briskly and be on your feet for many hours a day
  • Tech-savvy, preferred experience with Apple, Microsoft, and Google Platforms


Benefits & Perks of working at The Black Tux

  • Monthly Lunch Stipend
  • Free Snacks & Beverages
  • Paid time and a half for company-recognized holidays (i.e.Thanksgiving, Christmas Eve, Christmas Day, & New Year’s Day). Our store takes appointments and does not participate in Black Friday sales, thus no adjustments to hours on this day.
  • Employee engagement & cultural events
  • Free Rentals + discounts on garment purchases for you, your partner, and friends & family
  • Team member discount on Marke jewelry products
  • Health Benefits and 401(K) for full time team members
  • Annual Compensation Process
  • Paid parking & transportation



Our people are the most important asset to us. Our benefits, perks, pay and culture reflect this in every decision we make. 


We're an equal-opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities. Our people are the most important asset to us.


Notice to California Job Applicants disclosed here.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • PandasLibraries
    • ReactLibraries
    • ReduxLibraries
    • CypressFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • TerraformFrameworks
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • FigmaDesign
    • Google DocsManagement
    • JIRAManagement
    • WordpressCMS
    • IterableLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of The Black Tux

What’s the vibe like in the office?

Our workplace is designed to inspire. Modern and stylish offices for in person teams or seamless and flexible experiences for remote workers. We are passionate, have a strong sense of camaraderie, and everyone's contributions are valued. We lean on technology and digital tools for effortless collaboration and staying connected.


Director of Strategic Operations

What projects are you most excited about?

Currently, we're redesigning our customer’s shopping experience and re-architecting our infrastructure to provide an integrated interface. I’m really excited to be working on a project that will improve the entire customer experience in a meaningful way. I'm also grateful to be a part of such a talented tech team!


Software Engineer Manager

How does the company support your career growth?

With The Black Tux’s monthly learning and development perk, I have been able to attend industry conferences and complete digital courses to advance my career. TBT also has a clearly defined Career Pathway for each role that allows me to understand my own development and work towards the next step in my career.


Senior Product Manager

What unique initiatives do you have that encourage innovation?

As we grow and transition beyond the startup phase, it’s become increasingly important to enhance and expand our operational processes. Innovating means establishing agile and expeditious feedback loops to engage all employees. Continuous and prompt feedback is the key to adapt to evolving procedures and confront new challenges in real-time.


VP of Finance

How do you collaborate with other teams in the company?

My approach to collaboration is clear communication and active listening, lending a helping hand when I’m called upon, and focusing on a mutual goal. TBT encourages us to give and receive feedback so all of us can be better collaborators.


IT Support Lead

What are The Black Tux Perks + Benefits

The Black Tux Benefits Overview

Each benefit we offer is in the best interest of The Black Tux and our team members. We are thoughtful and strategic about every event, perk, class, and benefit we offer, and we only roll-out meaningful perks that are in line with our company culture and values.

Volunteer in local community
The Black Tux give back program has allowed us to partner with many companies locally and internationally such as Trees for the Future and Share the Meal.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
The Black Tux's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions up to $2,850.
Disability insurance
We offer comprehensive insurance plans for employees and their dependents. This includes medical, dental, vision, life insurance, and short-term disability coverage.
Dental insurance
The Black Tux covers 100% of the employee monthly premium cost for health and dental HMO plans and 50% for dependents.
Vision insurance
The Black Tux offers comprehensive insurance plans for employees and their dependents. This includes medical, dental, vision, life insurance, and short-term disability coverage.
Health insurance
The Black Tux covers 100% of the employee monthly premium cost for health and dental HMO plans and 50% for dependents.
Life insurance
The Black Tux uses Guardian life insurance and provides $50,000 in employee coverage. Employees can opt-in to premium coverage up to $500,000.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
Company equity
The Black Tux stock options are offered to employees and will vest over a four-year period.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Restricted work hours
Company sponsored family events
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
The Black Tux closes from December 24th - January 1st for a well deserved transition into a new year. Some warehouse roles will work during this time, but office roles will be logged off.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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