SUMMARY
The Assistant Rooms Manager will be responsible for management and day to day operations for the Housekeeping and Front Office department.
ESSENTIAL FUNCTIONS
- Responsible to conduct inspections of guest rooms and public areas while providing exceptional levels of service, including day to day support of the Director of Housekeeping.
- Management of housekeeping team including mentoring, coaching, counseling and training.
- Ability to build an exceptional housekeeping team while supporting the Director of Housekeeping.
- Working with Workday software and recruiting system software.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Hire, train, supervise and develop colleagues for maximum effectiveness.
- Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
- Establish safe working conditions through appropriate training.
- Guest Service: You will greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service. In addition, you will serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns.
- Personalized Service: Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities.
- Room Preparation: Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. In addition foster a welcoming environment for guests
- Dining Service: Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.
- Concierge Duties: Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
- Organization and Efficiency: Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service. In addition, maintain knowledge of facility floor plan, including emergency exits
- Maintain Guest Privacy: Respect and uphold the privacy and confidentiality of all guests and their personal information.
- Problem Resolution: Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.
- Additional tasks: Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.
QUALIFICATIONS
- High School Diploma or equivalent is required, Bachelor’s Degree preferred.
- Two plus years’ experience in housekeeping within a luxury resort.
- Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
- Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
- Knowledge of hotel housekeeping operations.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Budgetary analysis capabilities required.
- Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.
PHYSICAL REQUIREMENTS
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.
The pay scale
The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Talent Plus Online Assessment Information & Alternative Selection Process Request
As part of its interview process, Pendry Manhattan West uses Talent Online Assessments, a hiring tool administered by Talent Plus, a third-party management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan West’s application and interview process. This information is one of several factors used by Pendry Manhattan West to determine an applicant’s strengths and ultimately their compatibility with a position at the Hotel. The results of Talent Online Assessments are by no means the sole or dispositive factor considered by Pendry Manhattan West when making employment decisions. Rather, Talent Online Assessments are one aspect of the larger application process. New York City Resident applicants who do not wish to participate in a Talent Online Assessment may request an alternative selection process by emailing [email protected].
Applicants requesting an alternative selection process should indicate the reasons for their request, and whether such request is made as an accommodation for a disability that prevents the applicant from taking a Talent Online Assessment. The data collected by Talent Online Assessments consist only of an applicant’s name and responses, and Pendry Manhattan West maintains Talent Online Assessment results under strict confidentiality.
We are deeply committed to a fair and equitable hiring process. To ensure a fair and equitable process, Pendry Manhattan West has completed a bias audit of the Talent Online Assessment tools. Results can be requested by contacting [email protected].
Data entered into Talent Online Assessments is stored in Talent Bank. This information can be accessed by emailing a request to [email protected], and will be provided within 30 days of the request. Data shall not be disclosed where such disclosure would violate local, state, or federal law, or interfere with a law enforcement investigation.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- Two or more years of housekeeping experience in a luxury resort
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Opera experience
- Ability to speak, read, write, and understand the primary workplace language
- Strong verbal and written communication skills
- Ability to supervise subordinate staff, assign duties, evaluate service, and administer discipline
- Ability to prepare and analyze computer-generated data, figures, and transcriptions
- Knowledge of hotel housekeeping operations
- Basic computational ability
- Basic computer skills
- Budgetary analysis capabilities
- Knowledge of housekeeping service techniques and cost controls, including manpower, productivity, and expenses
What We Do
Montage International is an ultra-luxury hospitality management company founded by Alan J. Fuerstman. It encompasses a distinctive collection of hospitality brands, including the ultra-luxury brand Montage Hotels & Resorts and the luxury hospitality brand Pendry Hotels & Resorts, as well as Montage and Pendry Residences and the management of some of the country's premier golf courses and clubs.
