Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
• Minimum one year experience in a call center environment and familiarity with Workforce functions required
• One year prior experience working with workforce management technologies preferred
• One year using one of the following systems: Aspect eWFM, Blue Pumpkin, or IEX preferred, Verint
• Some experience with call center reporting and metrics preferred
• Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required
• High School diploma or equivalent required, 2 years college or more preferred
• Strong Analytical Skills
• Excellent problem solving and decision-making skills
• Ability to operate effectively in a team environment
• Excellent oral and written communication skills and interpersonal skills
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
