Assistant Product Manager

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Assistant Product Manager

SALARY: £39,825 - £44,250

LOCATION(S): Leeds, Bristol, Chester or Halifax

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

We’re on an exciting journey to transform Lloyds Banking Group (LBG) and the way we shape finance for good. We’re focused on the future, investing in technology, workplaces, and colleagues to make our Group a great place for everyone.

We’re looking for someone to join our Homes Product Management Team to support the running of the Homes business. We are recruiting at Grades C and D into the team, with a mix of permanent and secondment opportunities available. Therefore, whilst this vacancy has been keyed as permanent, the opportunity available may be on secondment as we work through our recruitment activity. We are happy to discuss and understand individual preferences as part of our conversations.

Despite being geographically spread, we’re a inclusive close-knit team, working with colleagues from diverse backgrounds and experiences. Our diversity make us stronger—and that’s what makes us work!

Want to hear more?

These are some of the activities you can expect to be involved in day to day.

• Data and Analytics: Utilise data and analytics to support product decisions, track performance, and be involved in opportunities for improvement. Support the build and maintenance of dashboards and reports for monitoring metrics.
• Strategy and Delivery: Support the delivery of strategy of customer management and treatment strategies, balancing the business, conduct and customer contexts.
• Team Collaboration: Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to support and coordinate a wide range of initiatives and projects across Homes.
• Customer Understanding: Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks.
• Communication and Engagement. Prepare and gain approval for customer and colleague communications, drafting content and coordinating feedback.

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

For this role, we’re looking for candidates with a strong degree or solid work experience. However, we’re also open to people who are eager to learn and make a difference.

• Mortgage Knowledge (Preferred but not Essential): Good understanding of mortgage products and processes, with a willingness to learn and develop expertise in the financial services environment.
• Problem Solving: Able to bring a creative approach to complex problem solving and being able to investigate based on own initiative.
• Critical & Analytical Thinking: Critically evaluate existing strategies, identifying improvements, and creating new approaches.
• Risk Management: Ability to assess risk from all aspects, identifying mitigants and enhancements to control framework.
• Customer Focus: The ability to consider the customer and put yourself in the customers shoes.
• Team Collaboration: Able to influence stakeholders to improve outcomes for our customers and manage risks.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.