Job Description:
The Third Party Operations Assistant, will be responsible for the end-to-end management of wholesale orders, fostering strong relationships with both internal and external stakeholders. The Third Party Operations Assistant will be working closely with the Sales, Buying, Planning, DC and Finance Teams to provide operational support to our Wholesale partners across EMEA. This role requires a strategic mindset combined with a keen attention to detail and data accuracy. The ideal candidate will be a collaborative team player with a passion for problem-solving and thrives in a fast-paced environment.
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?
- Order Management: Manage the process for third-party orders, address and escalate any issues found in customer orders and ensure all order details are verified before entry.
- Customer Support: Handle customer inquiries efficiently, ensuring appropriate measures are in place to safeguard against quality, cost, or delivery failures. Ensure timely and accurate processing of orders within agreed deadlines.
- Orderbook Management: Maintain the Orderbook to support third-party purchasing and maintain product availability. Release orders based on allocation coverage, requested delivery dates, shipping requirements and month sales targets.
- Cross-Department Collaboration: Serve as the primary liaison between Finance, Sales, Planning, Distribution Centers, and Product development teams, ensuring key updates and changes are communicated and managed promptly.
- Issue Management: Resolve production issues by coordinating with stakeholders, credit teams, and supply chain to ensure order coverage, accurate VAS, and on-time delivery within SLAs.
- Relationship Management: Foster strong partnerships with both internal teams and external customers to enhance collaboration and performance.
- Reporting: Create and manage weekly reports to share with Sales and Planning teams, providing updates on Orderbook progress and identifying risks or opportunities.
What Do You Need To Bring?
- Bachelor’s Degree or related experience
- Experience in B2B/Wholesale operations in the fashion industry
- Good understanding of production development timelines and calendars
- Excellent math, organization, and time management skills
- Proficient in MS Office and Excel, working knowledge of systems that house product information (i.e. PLM)
- Strong ability to handle and understand analytical data, with keen attention to detail and accuracy
- Excellent verbal and written communication skills, with a collaborative approach to working with cross-functional teams
- Thrives in a fast-paced environment with a focus on continuous improvement and process implementation
- Eagerness to creatively solve problems and drive business profitability and growth
- EDI literacy would be highly advantageous
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Skills Required
- Bachelor's Degree or related experience
- Experience in B2B/Wholesale operations in the fashion industry
- Understanding of production development timelines and calendars
- Excellent math, organization, and time management skills
- Proficient in MS Office and Excel
- Working knowledge of systems that house product information (PLM)
- Strong ability to handle and analyze data with attention to detail and accuracy
- Excellent verbal and written communication skills and cross-functional collaboration
- Ability to thrive in a fast-paced environment and support process improvement
- EDI literacy
What We Do
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com, www.gillyhicks.com and www.socialtourist.com. Working at A&F Co. We strive to create inclusive, welcoming, omni-channel experiences for our global customers. Every day, our associates show up and empower one another to stay curious and push boundaries. We hold our work and our ideas to the highest caliber, and ourselves to the highest character. We coach, mentor, care, and bring our best selves every day, because we are in this together. Whether you lead yourself, a team, or the company, everyone has a voice at A&F Co.
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