- Manage and develop a team comprising Front Office, Housekeeping and Maintenance staff.
- Lead and drive the delivery of memorable customer service experiences for members and guests.
- Manage guest reservations and front office operations, including the use of RMS reservation systems.
- Foster a safety-first culture across the property, ensuring compliance with all workplace health and safety policies and procedures.
- Support financial management activities including budgeting, procurement, cost control, and revenue generation.
- Manage and maintain park assets and facilities.
- Assist with the management of after-hours operations, including participation in a shared on-call phone roster with the Park Manager.
- Previous experience in a similar management role within a holiday park, tourism, hospitality or related industry.
- Demonstrated leadership experience with the ability to motivate and develop teams.
- Experience using RMS reservation software or similar property management systems.
- Strong computer skills including Microsoft Office and other operational software systems.
- Sound understanding of caravan park grounds, facilities, and maintenance requirements.
- Knowledge of regulatory requirements impacting caravan park operations and the ability to maintain a safe working environment.
- Self-motivated with excellent interpersonal, communication and problem-solving skills.
- Current Driver's Licence, National Police Clearance, and up-to-date Senior First Aid Certificate.
- Availability to work a five-day roster across a seven-day operation, including weekends, public holidays, and school holiday periods.
- Availability to participate in an after-hours on-call roster.
- Competitive salary package plus Incentive Bonus Scheme. I
- Accommodation included as part of the employment package – live and work on-site.
- Potential employment opportunities for a partner, subject to business needs and available roles.
- Work in a beautiful coastal location within the Albany region.
- A supportive and dynamic work environment with a reputable and long-standing organisation.
- Opportunities to upskill, develop and grow your career with RAC.
Skills Required
- Previous experience in a similar management role within a holiday park, tourism, hospitality or related industry
- Demonstrated leadership experience with the ability to motivate and develop teams
- Experience using RMS reservation software or similar property management systems
- Strong computer skills including Microsoft Office and other operational software systems
- Sound understanding of caravan park grounds, facilities, and maintenance requirements
- Knowledge of regulatory requirements impacting caravan park operations and maintaining a safe working environment
- Self-motivated with excellent interpersonal, communication and problem-solving skills
- Current Driver's Licence
- National Police Clearance
- Up-to-date Senior First Aid Certificate
- Availability to work a five-day roster across a seven-day operation, including weekends, public holidays, and school holiday periods
- Availability to participate in an after-hours on-call roster
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
