Salary Range: $24.50/hr- $31.32/hr
The Assistant Operations Supervisor (AOS) contributes to the overall management of the branch Teller Unit, modeling the highest level of customer service while processing transactions and resolving potential client issues. The incumbent supports the Operations Supervisor in the successful management of all Teller unit functions, including daily operations, technical support, team leadership, and employee development. The Assistant Operations Supervisor assumes complete responsibility for the teller unit when the Operations Supervisor is not available and acts as a Teller during periods of high transaction volume. The AOS assists in the coaching of employees, the completion of performance appraisals, and the recruitment and training of new Tellers.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assist the Operations Supervisor in teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties.
- Serve as a backup to Operations Supervisor and tellers as needed.
- Provide technical guidance and training to Tellers regarding operating procedures and applicable systems.
- Ensure transactions are being conducted accurately and efficiently.
- Assist in the management of work schedules and the assignment of tasks.
- Process routine banking transactions and resolve moderate customer issues.
- Assist in cash management duties, including the monitoring of reserve cash, distributing/collecting cash from tellers, and completing the daily proof.
- Respond to immediate sales and service needs of the branch to reduce customer waiting time.
- Offer suitable Bank products and services that support client needs.
- Partner with Operations Supervisor to evaluate performance of staff and participate in the recruitment process.
- Maintain a strong understanding of applicable laws and regulations related to banking activities, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
- Assist in the opening and closing of the branch’s cash vault.
- Conduct the proving of the ATMs and provide Tellers with transaction approvals when necessary.
- Perform filing and general clerical duties.
- Adhere to Apple Bank’s Code of Conduct, as well as all internal policies and procedures.
- Perform additional duties as requested.
SKILLS, EDUCATION, & EXPERIENCE
- High school diploma or GED required; Bachelor’s degree preferred.
- 2+ years of previous teller experience preferred.
- Strong interpersonal and organizational skills required.
- Display excellent listening, communication (verbal & written) and interpersonal skills.
- Must have strong computer skills and possess the ability to adapt to evolving technology advancements.
- Exhibit courteous and friendly behavior.
- Possess a thorough knowledge of various Bank products and services.
- Ability to work weekends and extended hours or at neighboring branch locations when required.
- Exhibit strong work ethic and high level of integrity.
- Demonstrate a willingness and desire to interact in a team environment.
- Mandatory training may require occasional travel.
Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
Skills Required
- High school diploma or GED
- Bachelor's degree
- 2+ years of previous teller experience
- Strong interpersonal and organizational skills
- Excellent verbal and written communication skills
- Strong computer skills and ability to adapt to evolving technology
- Thorough knowledge of bank products and services
- Ability to work weekends, extended hours, or at neighboring branch locations when required
- Understanding of AML, BSA, and OFAC requirements
- Cash management experience, including monitoring reserve cash and completing daily proofs
- Ability to perform ATM proving and provide teller transaction approvals when necessary
- Willingness to coach, recruit, train staff, and participate in performance evaluations
- Mandatory training attendance which may require occasional travel
Apple Bank For Savings Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Apple Bank For Savings and has not been reviewed or approved by Apple Bank For Savings.
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Leave & Time Off Breadth — PTO and paid holidays are frequently highlighted as strong components, with some roles citing generous vacation totals. Feedback suggests time-off policies contribute meaningfully to overall perceived package value.
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Fair & Transparent Compensation — Public postings provide clear hourly ranges for frontline roles, helping candidates calibrate expectations. Feedback suggests this transparency improves perceived fairness even when overall pay levels are viewed as average.
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Retirement Support — A 401(k) plan is in place and positively acknowledged by some, indicating baseline retirement benefits are available. Even when described as modest, the program is seen as a useful part of total rewards.
Apple Bank For Savings Insights
What We Do
As the largest state-chartered savings bank in New York, with over $16.8B in assets, Apple Bank offers a full range of retail banking services to individuals and businesses across the five boroughs of New York City, Long Island, Westchester and Rockland counties, and New Jersey. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, pregnancy and lactation accommodations, arrest or conviction records, credit history, caregiver, domestic violence victim status, national origin, disability, age, immigration or citizenship status, marital status, military and/or veteran status, or any other Federal or State legally-protected classes.
