Assistant Operations Manager

JOB OVERVIEW

The Assistant Operations Manager will be responsible for supporting the Chief Operating Officer (CEO) in overseeing daily operations and staff, ensuring efficient operations in compliance with company standards and procedures. This role will also manage the operational budget and play a key role in driving the business's performance. The Assistant Operations Manager must be a highly organised and detail-oriented individual with the ability to manage and support daily operations.

The role requires someone with strong leadership skills, the ability to problem-solve and make decisions, and exceptional communication and interpersonal abilities. In this position, the assistant Operations Manager will be responsible for planning, coordinating, and executing day-to-day activities to ensure departmental objectives are met.

MAIN RESPONSIBILITIES:

Business performance

·        Assist the CEO in identifying and implementing operational strategies to meet business targets and objectives.

·        Provide leadership and guidance to operations staff to ensure that service excellence and quality standards are met.

·        Manage operational budget, ensuring that expenses are consistent with company policies and procedures, as well as support with budget planning and control measures.

·        Ensure operational efficiency and compliance with company policies and procedures, all regulatory and safety requirements.

·        Maintain records, prepare regular reports on operational performance and recommend operational improvements.

·        Collaborate with departments across the organisation to improve overall business performance and customer satisfaction.

·        Collaborate with teams, supervise and coordinate the work of operational staff to meet objectives, targets and deadlines.

Operations & Administration

·        Assist the CEO by overseeing the day-to-day operations of the company.

·        Oversee daily operations to ensure smooth execution of services (outsourced audit, Talent, and advisory projects, etc.) and internal activities.

·        Manage scheduling, client allocation, and project documentation.

·        Coordinate with clients to ensure project deliverables and service standards are met.

·        Enforce Standard Operating Procedures (SOPs) to improve efficiency and quality control.

·        Support business continuity planning and office administration.

·        Prepare periodic HR and operations reports for management decision-making.

·        Identify process inefficiencies and recommend improvements to enhance productivity.

·        Contribute to strategic planning, workforce forecasting, and capacity development initiatives.

·        Support proposal development, client presentations, and performance reviews.

Human Resource

·        Have an oversight on the HR team to ensure efficient execution of recruitment, onboarding, performance management, and employee relations activities.

·        Assist in the recruitment, training, and development of operations staff

·        Oversee HR issues and support managers to resolve and manage the performance of their team.

·        Oversee HR policy development, compliance, and continuous improvement of HR processes.

·        Ensure accurate maintenance of HR records and employee files for clients and internally.

·        Schedule and lead team meetings.

Requirements:

·        Bachelor's degree in Business Administration, Operations Management, or related field,

·        3-5 years of experience in operations or related field

·        Experience in Human Resource management, Finance, Administration, sales, and marketing is desirable.

·        Experience in operational process improvement and service excellence initiatives.

·        Strong leadership, communication, and organizational skills

·        Ability to manage budgets and expenses

·        Understanding of regulatory requirements and safety protocols

·        Ability to work well in a fast-paced environment and handle multiple tasks simultaneously

·        Experience in managing and developing staff