The Assistant Operations Coordinator supports daily operations by assisting the Manager with workforce coordination, administrative tasks, and client support. This role serves as a liaison between employees, management, and clients to ensure accurate documentation, timely communication, and quality service delivery. The Assistant Operations Coordinator also helps maintain operational standards by monitoring employee performance and addressing routine personnel matters.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management
Responsibilities- Collect, review, and organize employee timesheets to ensure accuracy before submitting them to clients and payroll.
- Maintain employee attendance records and follow up on missing or incomplete timesheets.
- Assist with employee onboarding and offboarding processes, including preparing and processing termination documentation.
- Conduct routine inspections and quality assurance rounds to verify janitorial services are completed according to company and client standards.
- Address employee questions and concerns regarding scheduling, attendance, workplace issues, and other personnel matters, escalating issues to the Manager when necessary.
- Maintain accurate employee records and operational documentation.
- Coordinate communication between employees, supervisors, and clients to ensure timely resolution of operational issues.
- Monitor staffing levels and assist with scheduling adjustments to meet client needs.
- Document inspections, employee performance concerns, and corrective actions as directed.
- Ensure compliance with company policies, safety procedures, and client expectations.
- Support the Supervisor with daily administrative duties, special projects, and operational reporting.
- High school diploma or equivalent required; associate degree preferred.
- Previous supervisory, administrative, or operations experience preferred.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Outlook, Word) and other office software.
- Ability to handle confidential employee information with professionalism.
- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently while supporting the Manager and operations team
Skills Required
- High school diploma or equivalent
- Associate degree
- Previous supervisory, administrative, or operations experience
- Proficient in Microsoft Office (Excel, Outlook, Word) and other office software
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to handle confidential employee information with professionalism
- Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment
- Ability to work independently while supporting the Manager and operations team
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
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