Duties and Responsibilities:
The role of Assistant Operations Manager involves in supporting the Operations Manager in strategizing, implementing, and maintaining effective procedures for team to work effectively & independently.
Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:
- Managing field operations, deployment & execution are delivered effectively (Operational Excellent).
- Setting, communicating, and maintaining timelines and priorities on every project.
- Communicating, maintaining, and developing client, store buyer, sales team relationship.
- Providing leadership, motivation, direction, and support to the team.
- Attend monthly / quarterly project review.
- Ensure all activation is done according to plan from start to finish according to requirements, target and objectives.
- Propose suggestions to enhance the activation and event's success.
- Assist OM in hiring of Field Operations personnel.
- Coordinate / supervise on all operational matters.
- Analyze the activation's performance & report feedbacks to OM & respective AP.
- Ensure GL & FS KPI's expectation are met.
- Ensure project KPI's and expectation are met.
- Conduct outlet visit as plan.
- Handle daily operational issues & attempt issues within 24 hours.
- Retail AIM and Power BI support.
- Coaches and counsel operations team to reflect company service standard operation procedures.
- Evaluate & feedback outlet performance to be reported to OM & respective AP.
- Making sure all operational activities & activation stay within the allocated budget.
Academic Qualification(s):
Candidates must possess at least SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration, operations management or equivalent.
Work Experience / Skills Requirement(s);
- At least 3 years of work experience in FMCG industry.
- Computer proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience in handling daily operational issues.
- Strong organizational skills including attention to detail ad multitasking skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Able to lead by example, maintain good spirits and contribute team morale.
- Results-oriented and able to work under pressure.
- Taking Ownership of accounts and providing effective solutions to situations.
- Possess own transport.
- Able to work on weekends.
Top Skills
What We Do
We are Always Marketing, one of the largest Field Marketing service agencies in Malaysia. Our headquarter office based in Shanghai and we have offices in Hong Kong and Taiwan.
We provide a full spectrum of Total Field Marketing Solutions: “Sell In" to “Sell Out", “Activation Strategic Planning”, “On-The-Ground Execution” and Service Offerings, including Promoter & Field Marketer Management, In-Store Activation / Promotion, Retail Audit / Mystery Shopper, Event / Road Show, POSM Management and Premium / Gifting.
