Purpose of the Position:
To develop ASCs to attend to the complaints, independently, based on a defined Process…
Evaluate and appoint ASCs (Primary responsibility), with the concerned branch, so that no area is left uncovered with service…
To define the process clearly for ASCs to analyse and decide on complaint resolution, ensure that this is properly documented, circulated and then the ASCs trained, so that ASCs are able to handle the claims and service, as defined in the Policy and Process…
Conduct periodic audits to ensure that there are no deviations to the process set… Get Fast moving Product data from respective Agri & Domestic Coordinators each month, ensure there is stock availability at the Distributors, in line with the products sold in the past…
Establish proper indenting method for the distributor, with help of Supremeserv team, with this data and interact with supremeserv team to ensure spares are reaching distributors in time…
Collect PO copies from Agri, Domestic, CBS, WWW (for products related to the Nashik & Allied Group) placed on the plant, and ensure that the spares order is placed on the plant by the same dealer or Customer…
Attending site complaints along with ASCs / Dealers on cases, where ASC is not able to resolve and satisfy customers including vendor products…
Review of warranty claim forms and send for requisite approval and monitoring till settlement of claim, thro’ S3.
Monitor and control Distributor spares maintenance & monthly reporting to ensure spares are available to the market. Inputs to ASC policy as per guidelines received from management for betterment of service.
Attend and take up Product issues should be taken up for discussion in Q-COM meetings and ensure corrective and preventive action Responsible for maintaining record of documents related to ISO Ensure Toll free numbers calls are correctly assigned (either directly or through a system) Collect, compile competitor’s data. Areas where there is no support, to follow-up, escalate and also flag risks
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ABOUT KSB
KSB is one of the world’s leading suppliers of pumps, valves and related systems.
KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio.
KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros.
KSB WORLDWIDE
With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality.
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FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS:
• Pumps and valves for industrial applications
• Comprehensive KSB services and original spare parts
• Pumps, valves and systems for building services
• Automation and drive solutions
• Pumps, valves and systems for renewable energy applications
• Slurry pumps for mining, suction dredgers and the oil sand industry
• Pumps, valves and systems for water applications
• Pumps, valves and systems for waste water applications
• Pumps, valves and systems for energy applications
