EXL

Assistant Manager

Posted Yesterday

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Pune, Mahārāshtra, IND

Hybrid

Mid level

Information Technology • Database • Consulting

The Role

Develop and maintain Terraform-based AWS infrastructure, build and support Jenkins and AWS CodePipeline CI/CD pipelines, manage deployments, and provide L2 production support. Responsibilities include monitoring with CloudWatch, Dynatrace, and Splunk; incident management; troubleshooting; root cause analysis; production issue resolution; and supporting hybrid AWS and Mastercard environments across Vancouver and US business hours.

Summary Generated by Built In

Shift Coverage: 06:00 AM – 03:00 PM or 03:00 PM – 12:00 AM

Experience: 3-5 years

Location: Pune (Hybrid) Preferrable or All EXL Location

Roles & Responsibilities

Develop, maintain, and modify Terraform code for AWS infrastructure and services.
Build and support CI/CD pipelines using Jenkins and AWS CodePipeline.
Manage application and infrastructure deployments across environments.
Provide L2 production support, including monitoring, incident management, troubleshooting, and root cause analysis.
Resolve production issues and make required code changes in supporting services.
Monitor application and infrastructure health using CloudWatch, Dynatrace, and Splunk.
Support the hybrid deployment model where applications run on AWS while execution remains on the Mastercard side.
Provide support during the assigned shift to cover Vancouver and US business hours.

Must-Have Skills

Strong hands-on experience with DevOps and CI/CD tools, including Terraform, Jenkins, and AWS CodePipeline, with the ability to create and modify infrastructure code.
Hands-on experience with AWS services, including Amazon API Gateway, Amazon EKS, Amazon RDS, Amazon EC2, Amazon ElastiCache, Amazon OpenSearch Service, Amazon S3, and Amazon VPC.
Experience with Amazon CloudWatch, Dynatrace, and Splunk for monitoring and observability.
Experience in production monitoring, deployment support, incident management, troubleshooting, and root cause analysis.

Responsibilities

Develop, maintain, and modify Terraform code for AWS infrastructure and services.
Build and support CI/CD pipelines using Jenkins and AWS CodePipeline.
Manage application and infrastructure deployments across environments.
Provide L2 production support, including monitoring, incident management, troubleshooting, and root cause analysis.
Resolve production issues and make required code changes in supporting services.
Monitor application and infrastructure health using CloudWatch, Dynatrace, and Splunk.
Support the hybrid deployment model where applications run on AWS while execution remains on the Mastercard side.
Provide support during the assigned shift to cover Vancouver and US business hours.

Qualifications

Graduate in Computer Science, Data Science, or related field. 3-5 years of experience in data engineering or related field.

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required

Graduate degree in Computer Science, Data Science, or a related field
3-5 years of experience in data engineering or a related field
Strong hands-on experience with DevOps and CI/CD tools, including Terraform, Jenkins, and AWS CodePipeline
Ability to create and modify infrastructure code
Hands-on experience with AWS services including API Gateway, EKS, RDS, EC2, ElastiCache, OpenSearch Service, S3, and VPC
Experience with CloudWatch, Dynatrace, and Splunk for monitoring and observability
Experience in production monitoring, deployment support, incident management, troubleshooting, and root cause analysis

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The Company

HQ: New York, NY

30,246 Employees

Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.