The Role
Assists the Community Manager with affordable housing property administration, resident files, applications, payments, compliance, reports, work orders, leasing, marketing, resident relations, and occupancy goals. Supports banking, budgeting, supply ordering, legal notices, annual recertifications, and property maintenance coordination. Requires administrative, customer service, bookkeeping, Microsoft Office, and property management experience.
Summary Generated by Built In
The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager.
RESPONSIBILITIES
- Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations.
- Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.
- Assist in maintaining property waiting list in accordance with Tenant Selection Plan.
- Process applications for housing in accordance with properties affordable housing covenants.
- Assist in preparing deposits for banking and making daily bank runs.
- Post resident payments into Yardi in a timely manner.
- Assist Community Manager in preparing management required month end reports.
- Assist Community Manager in maintaining work orders and posting in Yardi.
- Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget.
- Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met.
- Prepare late notices and notices to pay rent.
- Assist Community Manager with legal proceedings.
- Assist in showing available units.
- Maintain general office and resident files.
- Take a proactive role in shopping the competition and marketing.
- Assist residents at all times when requested.
- Record traffic in software program on a daily basis.
- Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect.
- Respond to all resident complaints in a timely and professional manner.
- Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.
- Other duties as requested.
- Assist Community Manager in maintaining 100% occupancy at all times.
- Ensure residents are provided a clean, safe and well maintained community.
- Maintain positive relations with CORE internal departments.
- Assist Community Manager in processing annual re-certifications within established timelines.
- Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.
- Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position.
EXPERIENCE
- High school education or equivalent is needed with proficiency in both verbal and written communication skills.
- Minimum 1 to 2 years working in property management, preferably in an affordable housing environment.
- Minimum one year working in an administrative position.
- Understanding and comprehension of budgeting.
- Minimum of one year working in a customer service environment.
- Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
- Basic bookkeeping and general mathematical principles.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- Sitting
- Walking
- Operate a computer
- Occasional lifting up to 25 pounds
- Occasional climbing of stairs
FLSA
- Non-Exempt
Skills Required
- High school education or equivalent
- Proficiency in verbal and written communication
- One to two years of property management experience
- Experience in affordable housing property management
- At least one year of administrative experience
- Understanding of budgeting
- At least one year of customer service experience
- Working knowledge of Microsoft Word, Excel, and Outlook
- Basic bookkeeping and general mathematical knowledge
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The Company
What We Do
National CORE is a US non-profit community builder committed to transforming communities through high-quality affordable housing, family/senior services, and long-term ownership.
