Team Leader - Technology Services

Description and Requirements
The Senior Ping Directory Engineer is responsible for executing the enterprise-wide strategy for MetLife's directory services, which includes Identity Access Management, Oracle LDAP, Microsoft LDS, and Microsoft Active Directory. Additionally, Ping Directory engineering/operations is responsible for supporting automated user provisioning and authentication. This hands-on position requires a subject matter expert (SME) with strong collaboration skills to work with cross functional teams to ensure the design of technology solutions complies with MetLife's information security policies and regulatory obligations.
The Senior Ping Directory Engineer must be an adaptable, pragmatic, and positive professional, who is comfortable in delivering clear and concise information at both a technical and managerial level. We are seeking a dynamic individual for this SME role that will execute MetLife's transformation in digital and mobile space and accelerate customer centricity initiatives.
Now is an exciting time to be a part of MetLife - start your next career journey with us. In this role you will make an impact by standardizing customer directories, collaborating with business partners on common identities and exploring new technologies for virtual directories.

• Ping Directory
• OUD - Oracle Unified Directory
• LDAP
• Hands on experience in migrating to Ping Directory from any other directory service.
• Experience in Directory Installation and configuration of Ping Directory in production environment
• Experience troubleshooting SSO issues, User creation and modification related issues.
• Monitoring and troubleshooting, upgradation of Ping Directory
• Excellent understanding of enterprise LDAP deployments
• Excellent understanding of the internet protocols TCP/IP, LDAP/LDAPS, SSL/TLS etc.
• Hands on experience with LDAP products, preferably with OUD, Ping Directory and Unbound ID. Other Similar experience on other LDAP products on Linux platform would also be considered.
• Proven architectural and design background with development experience in scripting like shell, ansible and Perl.
• Experience working with LDAP ACIs and Custom ACI design.
• LDAP integration with third-party products
• Execute monitoring strategies for monitoring and reporting health of Ping Directory components.
• Be available to all information technology groups of a large enterprise, both within IT operations as well as in other IT divisions to help and facilitate the integration or support of the Ping Directory.
• Continually monitor the environment to ensure best practices and Federal guidelines are being followed.
• Create and maintain support documentation, asset inventory, and tracking of the enterprise infrastructure.
• Work closely with desktop and server administrators to define and execute appropriate Group Policy, scripting, related to directory hierarchy, objects, and structure.

Job Responsibilities

• Support quarterly patching of the infrastructure includes Ping Directory , OUD , Java, WebLogic, OEM and manage OS related issues and supports all the global regions and environments.
• Provide L1 & L2 support Ping Directory related technology and escalate to L3 team.
• Support Ping one directory services.
• Ability to fine tune the infrastructure, monitoring, problem resolution and identification of root cause.
• Ability to troubleshoot issues with Splunk monitoring tools and create proactive dashboards/ alerts.
• Establish collaborative working relationships with the businesses, functions, and regions to ensure that MetLife's directory services align with MetLife's security architecture and business strategy.
• Work with global partners to migrate end users from mergers & acquisitions into MetLife's directories.
• Responsible for day-to-day administration duties including Ping Directory object maintenance, troubleshooting and repair tasks.
• Develop and maintain backup and recovery practices and procedures.
• Handle requests via thru Incident/Problem Management tool
• Ability to coordinate and perform Disaster Recovery exercises.
• Break/Fix response for all supported services.

Knowledge, Skills and Abilities
Education

• Bachelor's Degree in Computer Science, Information Systems, or related field.

Experience

• 4+ years of Ping Directory
• 4+ years of scripting skills in PowerShell or other modern scripting language
• 4+ years of Linux Operating system experience
• Working experience of lightweight Directory Access Protocol (LDAP).

Knowledge and skills (general and technical)

• Prior experience with other directory technologies like Ping, OUD, Open DJ
• 3+ years engineering experience working in an enterprise infrastructure with a minimum of 20,000 end users
• Strong working knowledge of Linux/Unix environments - including scripting, system commands, and troubleshooting for enterprise deployments
• Experience in developing and supporting system management automation tools to deploy, configure and monitor servers and services.
• Thorough understanding of monitoring best practices for Ping Directory and related services.
• Ability to translate technical issues into understandable business language for end users and other technical support personnel.
• Must possess excellent communication, presentation, and writing skills.

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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