A skilled Data Analyst with 7+ yrs. of experience in Salesforce to join our team. The ideal candidate will be responsible for analyzing data to improve customer service operations within our contact center. This role requires a deep understanding of Salesforce CRM, and data analysis techniques to enhance customer interactions and service efficiency.
- Analyze and interpret data from Salesforce systems to identify trends, patterns, and insights that can improve customer service.
- Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to contact center operations.
- Collaborate with cross-functional teams, including IT, marketing, and customer service, to implement data-driven strategies for enhancing customer experience.
- Conduct root cause analysis of customer service issues and recommend solutions to improve service delivery.
- Utilize data mining and statistical techniques to identify opportunities for process improvements and automation within the contact center.
- Ensure data accuracy and integrity by performing regular data audits and validations.
- Provide training and support to contact center staff on the use of Salesforce systems for data collection and analysis.
- Stay updated with the latest trends and best practices in data analysis, and Salesforce technologies.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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Top Skills
What the Team is Saying
What We Do
Named among the World’s Most Admired Companies™ by Fortune and recognized in the Fortune 100 Best Companies to Work For® list in 2025, MetLife is leading the global transformation of an industry we’ve defined for more than 155 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
