Oversee VIP and vendor consignments
Partner with luxury consignment office to manage fashion product being transferred to the warehouse
Provide coverage on receiving floor, assist with product questions and distribution to increase department’s productivity
Point of contact for customer returns, authentication, merchandising, copywriting and inbound loading dock
Assist operation
coordinators and exception specialist with outstanding product issues and exceptions
Conduct weekly and monthly audits to ensure standard operating procedures compliance
Uphold company brand and conditions standards
Enforce and maintain positive team culture
Management of backlog and end of day reporting
Oversee all inquiries sent to AZ receiving support, ensuring responses are timely with correct information
Oversee department product handlers and support staff
Minimum Requirements:
Proven success with process implementation and facilitation with measurable KPIs
Retaining and developing top talent
Must have at least one year management experience in a related field
Highly motivated, dependable and proactive
Able to lead by example
Great time management skills and ability to prioritize daily tasks
Able to work independently but has the ability to manage a large group in a team environment
Strong communication skills
‘Can-do’ attitude
Solution minded and detail oriented
Comfortable in high value and fast paced work environment
Comfortable with Excel/Google Sheets
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Top Skills
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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