Hands-on OSD viewing, review, interpretation, and gap analysis.
Strong working knowledge of QSD review and compliance monitoring.
Ability to identify and fill gaps in process documents without changing approved business intent.
Good written and verbal communication, including professional stakeholder follow-up.
Good proficiency in Microsoft Excel, including data validation, formulas, PivotTables, lookups, conditional formatting, and tracker preparation.
Good proficiency in Microsoft PowerPoint for audit summaries, compliance dashboards, and leadership-ready presentations.
Ability to understand requirements, evidence, controls, process flows, and approval matrices.
Working knowledge of audit methodology, risk identification, root-cause analysis, CAPA tracking, and document control.
Strong attention to detail, analytical thinking, organization, and ability to manage multiple review deadlines.
Review Operations Standards Documents (OSDs), Quality Standards Documents (QSDs), SOPs, policies, process maps, and related controlled documents for completeness, accuracy, consistency, and compliance alignment.
Analyze OSD content and supporting evidence to identify control gaps, missing information, outdated references, process deviations, and documentation inconsistencies.
Partner with process owners to close gaps in process documents, update required sections, and maintain clear version history and approval evidence.
Perform ongoing compliance reviews and sample-based checks to assess adherence to QSD, approved processes, contractual requirements, and applicable internal standards.
Support internal and external audits by preparing evidence, validating documentation, tracking observations, and coordinating timely closure of action items.
Facilitate approved process and documentation changes, communicate requirements, and monitor implementation through closure.
Review and comprehend business, regulatory, contractual, and quality requirements received from stakeholders and translate them into review checkpoints.
Maintain compliance trackers, action logs, review calendars, dashboards, and management reports using Excel and PowerPoint.
Conduct root-cause discussions for recurring documentation or compliance issues and support corrective and preventive action plans.
Escalate material gaps, overdue actions, and emerging risks to the Manager with clear facts and recommended next steps.
Ownership and accountability for assigned reviews and closures.
Collaborative approach with process owners, Quality, Operations, Legal, Risk, and other stakeholders.
Professional judgment, confidentiality, integrity, and willingness to challenge gaps constructively.
Learning agility and ability to adapt to revised standards, templates, and compliance expectations.
Bachelor Degree in relevant field with 3 - 6 years of relevant experience
Skills Required
- Bachelor's degree in a relevant field
- 3–6 years of relevant experience
- Hands-on experience reviewing, interpreting, and performing gap analysis on Operations Standards Documents
- Working knowledge of Quality Standards Document review and compliance monitoring
- Proficiency in Microsoft Excel, including data validation, formulas, PivotTables, lookups, conditional formatting, and tracker preparation
- Proficiency in Microsoft PowerPoint for audit summaries, compliance dashboards, and leadership presentations
- Working knowledge of audit methodology, risk identification, root-cause analysis, CAPA tracking, and document control
- Strong written and verbal communication skills
- Strong attention to detail, analytical thinking, organization, and ability to manage multiple deadlines
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
