Assistant Manager - Operations

About the Team

With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratise internet commerce for everyone in India. Our primary responsibility, as the Business org, is to actively drive this mission from the frontlines. As an Assistant Operations Manager, you will play a huge role in driving growth for all sellers in the platform by enabling them to participate in the various promotional constructs within Meesho like Sale, Deals and Loyalty programs.

Our team holds end-to-end responsibility to source right selections, discounts, catalogs, products for all these events. You will be working closely with an Associate - Ops, KAMs and Business Analysts to achieve this under the guidance of a Program Manager and the Director of MTU/ATU charter. Beyond this there will be cross pod functionality with the Product, Tech, Pricing, Supplier Growth, User Growth, and Fulfillment & Experience teams to achieve our 10x levers. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions.

About the Role

As an Assistant Operations Manager, you will handle our day-to-day operations and team matrices. You will build a long-term vision for the seller growth, break it down into a plan, and align your team’s objectives to the plan. You will strategize and scale Meesho's suppliers by developing collaborations between your team and Product, Tech, Pricing, Supplier Growth, User Growth, and Fulfillment & Experience teams as well as other categories in business. You will also present findings and updates to the stakeholders and other senior leaders regularly.

Making impacts with data-backed innovative solutions is key to success in this role. You will work with multiple stakeholders and constantly brainstorm ways to improve seller ROI and our user experience.

What you will do

• Own a key part of Seller growth & Operations to increase the adoption for promotional constructs like Sale, Deals, Loyalty programs
• Drive process optimizations with strategic problem-solving ability
• Drive process adherence with operations teams and continuously solve edge cases.
• Engage Meesho Leadership with representations of process metrics and goals
• Manage internal and external stakeholders to ensure smooth process flow

What you will need

• MBA Graduate (Preferred).
• 1-3 years of work experience having worked with a strategy and operation or in a role handling supplier growth
• Experience working with cross-functional teams and stakeholder management
• Experience with startups is an added advantage
• Track record of delivering results across experiences
• Demonstrated quick career progression either within the same company or across companies
• Ability to develop first-principle thinking.
• Proven skills in building and scaling processes
• Deep understanding of business and customers
• Experience in problem-solving using qualitative and quantitative data on consumer insight
• Proven skills in driving problems to solutions and opportunities
• Ability to manage sale-related adoption processes with the operational team

About us 

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Our Mission

Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. 

We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

Know more about Meesho here : https://www.meesho.io/