Assistant Manager, Loss Mitigation

OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Assistant Manager, Loss Mitigation. We invite you to explore and grow your career with us!

JOB SUMMARY:

Leads the day-to-day operations of the Loss Mitigation team, with  a focus on bankruptcy administration and all stages of repossession and remarketing, while also overseeing recoveries and probate servicing. Supervises staff, coordinates specialized workflows and third-party partners, resolves escalated matters, and maintains effective controls to support timely, accurate, compliant, and member-focused outcomes. Promotes teamwork and cross-training and ensures team goals are established, monitored, and achieved for both quality and productivity.

ESSENTIAL FUNCTIONS:

• Oversee the daily administration of bankruptcy accounts, including case review, court and trustee deadlines, proof-of-claim processes, reaffirmation activity, attorney coordination, collateral treatment, account coding, and post-discharge or dismissal actions.
• Oversee repossession and collateral disposition activities from assignment through sale, including vendor placement, redemption and reinstatement activity, condition and repair review, auction strategy, sale documentation, deficiency processing, and exception escalation.
• Provide day-to-day oversight of bankruptcy counsel, repossession agents, transportation providers, auctions, and remarketing partners. Monitors service levels, documentation, expenses, compliance, and exceptions, and escalates material vendor concerns to Collections leadership.
• Oversee probate and deceased-member servicing, including estate documentation, authorized-party communication, deposit share and loan resolution, collateral disposition, and escalation of complex legal or title matters.
• Oversee secondary recovery activities, including charged-off account review, settlement recommendations within delegated authority, deficiency recovery, legal referral preparation, judgment monitoring, and recovery documentation.

• Plan, monitor and appraise employees’ performance. Sets employee performance goals and developmental plans. Continuously communicates OnPoint purpose, vision, and guiding principles, and how those inform the work we do.

• Actively promote teamwork by ensuring appropriate team support, consistent communication, and consistent application of policies, procedures, and performance expectations.
• Provide ongoing training, cross-training, and coaching to the Loss Mitigation team to strengthen technical knowledge, workflow consistency, service quality, and productivity.

• Lead effective staff meetings in support of strong communication and department effectiveness. Holds regular one-on-one meetings with employees to ensure personal and professional development.
• Demonstrate and reinforces expectations for excellent member service by modeling and coaching effective behaviors.

• Ensure team goals and service-level expectations are attained. Develops and maintains reporting mechanisms to monitor workflow timeliness, productivity, quality, exceptions, and capacity, and escalates material trends to Collections leadership.
• Continuously monitor caseloads, workflow volumes, aging, and operational needs; identifies emerging issues and recommends staffing or workflow adjustments to Collections leadership.
• Ensure procedures and job aids align with applicable laws, regulations, court requirements, and OnPoint policies, and are maintained for operational reference and training.

• Recommend and implement revisions to processes and procedures to maximize productivity and efficiency while minimizing losses and expenses.
• Provide input to annual department operating budget.
• Reviews and resolves complex or escalated loss mitigation matters within delegated authority, and elevates significant legal, compliance, financial, or reputational risks to Collections leadership.
• Performs additional projects, responsibilities, or duties as required.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Thorough knowledge of collections and loss mitigation policies and procedures, including applicable consumer protection, bankruptcy, repossession, collateral disposition, probate, and recovery requirements.

• Ability to coordinate and prioritize multiple assignments simultaneously for self and staff.
• Ability to exercise judgment, initiative, and tact in dealing with members, staff, co-workers, management, and outside agencies.
• Demonstrated ability to identify, analyze, and solve problems.
• Collection system experience with building/maintaining queues, workflows, and tasks.
• Solid computer skills in spreadsheet, database and word applications to support analysis and reporting.
• Proven effective written and verbal communication skills.

MIN QUALIFICATIONS:

• High school diploma or equivalent required.

• Minimum four years of progressive experience in collections or loss mitigation, including direct experience with bankruptcy, repossession, or remarketing.

• Minimum two years supervisory or team lead experience with demonstrated people/management skills.

• Knowledge of FDCPA requirements and applicable bankruptcy, repossession, collateral disposition, and consumer protection requirements is required.
• Demonstrated experience with consumer lending and secured collateral, including bankruptcy administration, repossession, and collateral disposition, is required.

PREFERRED QUALIFICATIONS:

• Financial institution experience is preferred.
• Experience with vehicle remarketing, charged-off recoveries, and deceased-member or probate servicing is preferred.

• Experience supporting third-party risk management and vendor oversight is preferred.

OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members, and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodation(s) during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.