Assistant Manager, Identity & Access Management (IAM), Information Technology

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Job Summary

The Identity and Access Management (IAM) Assistant Manager will be responsible for leading and transforming the IAM team to enhance operational efficiency and deliver exceptional customer experiences.  The successful candidate will oversee the management and safeguarding of information access within our organization, working closely with the IT department to ensure that our systems, data, and access points are secure, functional, and user-friendly.

The Job

• Lead the IAM team, fostering a culture of continuous improvement, collaboration, and customer-centricity, while being accountable for the team’s service delivery and ensuring high levels of customer satisfaction.
• Transform the IAM team, focusing on increasing operational efficiency and enhancing customer experience.
• Manage user identities and access rights across multiple systems and applications.
• Coordinate with IT and security teams to ensure adherence to relevant security policies and standards.
• Conduct regular access reviews to ensure compliance with established standards and policies.
• Respond promptly and effectively to security incidents and breaches.
• Support the development and implementation of IAM procedures to ensure smooth, stable, and user-friendly operations.

The Person

• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in a service-oriented role, with at least 2 years in a supervisory or managerial capacity.  We welcome candidates who have experience in managing teams within service desks, call centers, or similar customer service environments, even if they have limited direct experience in IAM.
• Proven ability to manage and lead teams to deliver services efficiently and effectively, demonstrating strong leadership skills.
• Good understanding about IAM, including user onboarding/offboarding and privileged ID management.
• Ability to manage projects from start to finish, including planning, resource coordination, and timeline management.
• Strong communication skills, fluent in both spoken English and Cantonese.
• Excellent problem-solving skills, with a customer-centric approach and keen attention to detail.
• Experience with IAM technologies and protocols is a plus, but not required.
• Knowledge of Entra ID (Azure AD), Active Directory, CyberArk, SailPoint, Varonis, and ServiceNow ticketing system is a plus, but willingness to learn is equally important.
• Experience in the banking or insurance industry is preferred.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.