Jobs at FWD Insurance

Lead and coach a 24/7 contact centre team across hotline, chat, email and social media to meet SLAs, QA, FCR, schedule adherence and productivity targets; manage escalations, employee engagement, workforce forecasting, scheduling, real-time performance adjustments, and operational reporting (VOC, interaction reports).

Lead digital product platforms, manage multiple projects, ensure successful product delivery, engage with stakeholders, and coach Agile practices.

The Sr. Systems Developer I develops and implements business systems, performs systems analysis, technical design and COBOL development, and ensures the delivery of aligned solutions. Responsibilities include testing, maintenance support, and collaboration with technical resources.

The Senior Actuarial Manager leads pricing and product development analysis, collaborates with teams, manages distribution requests, and mentors junior members. They ensure compliance with regulations and improve processes using actuarial methodologies.

Lead the design of the Omne app, focusing on user-centric strategies and customer engagement. Drive team collaboration, innovation, and the creation of value propositions for sustainable business growth.

Handle customer queries across email, chat, voice and social media; meet KPIs (AHT, service level, productivity); coordinate aftersales requests with cross-functional teams; resolve minor complaints end-to-end within expected turnaround times; track action items and facilitate case closures; perform periodic team project duties as assigned.

Handle inbound and outbound customer queries across email, chat, voice, and social media; meet AHT, service level, and productivity KPIs; resolve minor complaints end-to-end; coordinate aftersales transactions with cross-functional teams; act as SME for assigned products/processes providing guidance, ensuring consistency, compliance, documentation, and improved team handling quality.

Handle inbound and outbound customer queries across email, chat, voice and social media; meet KPIs (AHT, service level, productivity); resolve minor complaints end-to-end; proactively coordinate aftersales requests with cross-functional teams; act as subject-matter expert for products/processes, guide frontline staff, ensure consistent decisions, documentation, audit readiness, and elevate team capability.

Handle customer queries across email, chat, voice, and social media; meet KPI targets (AHT, service level, productivity); coordinate aftersales transactions with cross-functional teams; resolve minor complaints end-to-end; track action items and ensure timely case closure; perform other duties as assigned.

Handle customer inquiries across email, chat, voice and social media; meet KPIs (AHT, service level, productivity); coordinate aftersales transactions with cross-functional teams; resolve minor complaints end-to-end within turnaround times; track action items and proactively update policyowners.

Lead and manage the IFRS17 team, overseeing actuarial initiatives and delivering results for business units. Responsible for team development, resource allocation, and stakeholder communication.

Responsible for designing, developing, and implementing data pipelines and integration processes, ensuring data quality, and providing BAU support for data issues.

The Head of Strategy will develop and execute effective strategies, conduct market research, create insightful presentations, and collaborate across departments to drive the company's objectives in life insurance.

The role involves planning and implementing marketing frameworks, managing campaign performance, collaborating with multiple teams, and leveraging data insights to drive customer growth.

The Senior Manager, Full Stack Developer will lead cross-functional teams to develop innovative mobile apps and services for FWD, utilizing various programming languages and frameworks, while managing stakeholders and ensuring effective project execution.

The Telesales Administrator manages operational tasks including data entry, document preparation, report handling, payment verification, and coordination with underwriting to ensure smooth policy transactions.

Lead the design and execution of digital platforms to meet business goals, ensuring scalability and efficiency while collaborating with various stakeholders.

This role involves analyzing business needs, developing technical solutions, managing documentation, quality assurance testing, and ensuring timely delivery of projects.

The Head of Internal Audit leads FWD PH's internal audit team, providing independent assurance on risk management and governance, overseeing audit activities, and developing preventive measures while building relationships with stakeholders and coaching team members.