Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education: Any Graduation or Diploma
Experience: 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.
Roles & Responsibilities:
Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
Perform statistical analyses and forecasting techniques and glean critical insights and trends.
Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.
Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
Effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.
Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.
Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.
Effectively coach and mentor the team of planners and schedulers within your span.
Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&L.
Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.
Skills:
Excellent communication skills, including ability to write concise technical docs and present ideas.
Excellent Analytical and Organizational skills
Ability to work with cross functional teams
Above average knowledge of Microsoft Excel
Location:
Skills Required
- Any graduation or diploma
- 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management
- Experience with a large global call center
- Excellent written and verbal communication skills
- Excellent analytical and organizational skills
- Ability to work with cross-functional teams
- Above-average knowledge of Microsoft Excel
- Experience leading and mentoring workforce planning or scheduling teams
- Ability to support financial forecasting and budget creation
What We Do
Sagility is a technology-led healthcare operations and business process optimization partner serving payers and providers. It combines healthcare expertise with artificial intelligence, intelligent automation, analytics, cloud platforms, consulting, and BPaaS to streamline claims, membership, clinical, payment-integrity, provider-network, and revenue-cycle workflows across the healthcare ecosystem. Its goal is to reduce administrative costs, improve member and provider experiences, and support better clinical and financial outcomes.
