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YOUR MISSIONReporting To: Manager - D2C eCommerce Warehousing & Delivery Operations
Location: Luhari (Gurgaon)
Coverage North India operations, marketplaces and warehouse network
Position Summary: Drive end-to-end eCommerce marketplace operations across North India by ensuring strong warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance and cross-functional stakeholder alignment. The role is responsible for delivering operational excellence while supporting strategic initiatives such as SJIT, marketplace expansion, warehouse transitions and process automation.
Key Responsibilities
Marketplace Operations & Fulfilment
Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels.
Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence.
Track and resolve operational escalations impacting customer experience, dispatch performance, returns, claims or marketplace health.
Coordinate with category, marketplace and warehouse teams to ensure business priorities are executed without operational blockage.
SJIT Program Management
Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance.
Coordinate with marketplace teams on allocation approvals, pending ROs, dispatch planning and STN creation.
Monitor inventory availability, fulfilment adherence and return closure for SJIT operations.
Support allocation model discussions and ensure alignment between marketplace requirements and PUMA operating principles.
Warehouse Operations & Network Management
Support regional warehouse operations and ensure adherence to defined SOPs across forward, return and exception processes.
Drive warehouse readiness, inventory movement planning, stock transfers and transition activities.
Lead resolution of operational bottlenecks related to systems, infrastructure, NAS / video storage, WMS errors and process dependencies.
Coordinate with 3PL and internal teams to ensure smooth inwards, outbound, return and stock transfer execution.
Seller Protection Fund (SPF) & Claims Governance
Manage SPF processes including claim validation, video / image evidence compliance, claim tracking and recovery governance.
Ensure adherence to marketplace-specific SPF policies, TATs, documentation requirements and rejection-prevention controls.
Partner with warehouse, logistics and marketplace stakeholders to reduce controllable operational losses.
Drive corrective actions for recurring process gaps such as tag loop errors, QC misses, poor evidence capture or tracker hygiene issues.
Compliance & Business Expansion
Support marketplace compliance requirements such as APOB documentation, address mapping, NOC follow-up and warehouse registration readiness.
Coordinate with internal and external stakeholders to ensure timely completion of business-critical documentation.
Support go-live preparedness for new facilities, new operational flows and marketplace expansion initiatives.
Analytics, Reporting & Process Improvement
Prepare operational updates, dashboards, claim trackers and performance summaries for business reviews.
Analyze trends across fulfilment, returns, QC failures, claims, inventory movement and warehouse performance.
Identify improvement opportunities and drive scalable solutions across OMS, WMS, marketplace integrations and tracker automation.
Maintain data hygiene and drive standardization of reporting formats across warehouses and partners.
Stakeholder Management
Marketplace operations teams across Myntra, Flipkart, Amazon and other channels
Warehouse and 3PL partners across the North India network
Logistics partners and return / delivery service providers
Category, planning, merchandising and commercial teams
Finance, technology, compliance and system integration teams
External vendors, marketplace POCs and service-provider stakeholders
Key Performance Indicators (KPIs)
Marketplace Performance: Fill rate, SLA adherence and seller scorecard improvement
SJIT Execution: Allocation accuracy, dispatch readiness and RO closure governance
SPF Governance: Reduced rejection rate, improved recovery and stronger evidence compliance
Warehouse Efficiency: Productivity, inventory accuracy and issue resolution TAT
Compliance Readiness: Timely APOB / documentation closure and no go-live blockers
Process Improvement: Automation, tracker hygiene and scalable reporting standards
Skills & Experience
4-7 years of experience in eCommerce supply chain, marketplace operations, warehousing or fulfilment operations.
Strong understanding of marketplace fulfilment, inventory management, claims governance, returns and logistics processes.
Hands-on experience with Excel-based trackers, operational dashboards and structured performance reporting.
Strong stakeholder management across internal functions, marketplaces, warehouses and external partners.
Ability to manage operational escalations, process transitions and cross-functional projects with clear ownership.
Preferred Capabilities
Working knowledge of OMS / WMS workflows and marketplace integration dependencies.
Experience in SPF / claim recovery processes, returns governance and video / evidence compliance.
Ability to work in high-volume operational environments with strong attention to TAT, audit readiness and process discipline.
Comfortable preparing leadership-ready summaries, project updates and actionable trackers.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,
gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at
PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal
opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000
employees worldwide.
Skills Required
- 4-7 years of experience in ecommerce supply chain, marketplace operations, warehousing, or fulfillment operations
- Strong understanding of marketplace fulfillment, inventory management, claims governance, returns, and logistics processes
- Hands-on experience with Excel-based trackers, operational dashboards, and structured performance reporting
- Strong stakeholder management across internal functions, marketplaces, warehouses, and external partners
- Ability to manage operational escalations, process transitions, and cross-functional projects with clear ownership
- Working knowledge of OMS and WMS workflows and marketplace integration dependencies
- Experience with Seller Protection Fund and claim recovery processes, returns governance, and video or evidence compliance
- Ability to work in high-volume operational environments with attention to turnaround time, audit readiness, and process discipline
- Ability to prepare leadership-ready summaries, project updates, and actionable trackers
What We Do
At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. That hustler’s spirit can be felt across PUMA categories, partnerships, offices, and countries. And we are always in search of talent that can help us set the pace at which sport and culture collide, as well as finding better ways to connect and collaborate with our communities. PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
