Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location!
What you’ll do
- Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.
Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.
Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.
Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.
Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.
Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.
Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.
Model operational mastery (Tunnel & Finish Lane):
Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.
Interior cleaning flow (Finish Lane): Set standards for team-based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time-to-clean targets.
What you’ll bring
Experience leading front-line teams in retail, car wash, automotive, or service operations.
A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.
Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.
Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.
Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).
Clear communication, strong judgment, and follow-through in a fast-moving environment.
Physical & schedule requirements
On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.
Work indoors/outdoors in changing weather.
Availability on weekdays, weekends, and some holidays based on business needs.
Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
- Employer-Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Opportunities for Advancement
Healthy Work/Life Balance
Eligibility
Valid Driver’s License
Ability to pass a drug screening per company policy
Success looks like
Profitability: Hitting CPLH and cost targets while growing volume and memberships.
Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.
Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions.
Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.
Reporting
Reports to: Store Manager
Direct reports: Supervises staff during assigned shifts
Pay & perks
Competitive pay-rate, $18.00-21.00/hr. with a clear growth path in a fast-growing local brand.
Health & wellness benefits, uniforms, and training.
Skills Required
- Experience leading frontline teams in retail, car wash, automotive, or service operations
- Ability to coach employees, provide consistent feedback, apply fair discipline, and develop team members
- Operational discipline and a safety-first approach
- Ability to maintain standards, use checklists, and keep facilities clean and guest-ready
- Sales ability and confidence recommending membership plans and modeling premium service
- Comfort using tools and ladders and performing basic mechanical troubleshooting
- Clear communication, sound judgment, and reliable follow-through
- Ability to stand for 6 to 10 hours daily and perform bending, stooping, ladder work, and lifting or carrying up to 75 pounds
- Ability to work indoors and outdoors in changing weather
- Availability for weekdays, weekends, and some holidays
- Valid driver's license
- Ability to pass a company-required drug screening
What We Do
Harper Auto Wash provides a luxury, personalized car wash experience in Knoxville and Alcoa, Tennessee. The company aims to redefine the traditional car wash model by offering high-quality services, including exterior washes and an exclusive 'Interior Reboot' for vehicle cabins, ensuring a premium experience for both the car and the driver.
