Assistant Manager - Batch Services

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What We'll Bring:

We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need.
Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
https://www.transunion.com/privacy/global-job-applicant
What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
Manage day-to day operational activity, ensure adherence to SLA and TAT.
Ensure continuous process improvement, follow standardized procedures and adopt automation initiatives within timeframe.
Active and effective internal and external stakeholder engagement.

What You'll Bring:

Operational Processes:
•Manage day-to day operational activity, ensure adherence to SLA and TAT.
•Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies.
•Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and progress for our key initiatives.
•Manage on time and accurate Data reporting, expert in creating visually appealing, persuasive and effective presentation.
•Plan, monitor, and analyze key metrics for the day-to-day performance of the operations team to ensure efficient and timely completion of tasks
•Uphold organization policies and standards, ensuring regulations are followed
•Independent and resourceful with the ability to identify opportunities to optimize performance
•Strong working knowledge of big data, data analysis and performance metrics
•Proven ability to plan and manage operational process for maximum efficiency and productivity

Project Management:
•Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
•Set up (configure), test and deliver batch solution requests (for new solutions as well as changes to existing) to customers in a timely manner ensuring that appropriate standards are followed and customer needs are met

Interdepartmental Co-ordination:
•Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
•Work with the Solution consulting team in interacting with clients to gather detailed business requirements; facilitate communication with clients and sales in regards to project progress and investigations
•Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
•Provide consulting during proposal phase led by Sales to secure the sale

Impact You'll Make:

Experience and Skills
•Qualification: Master degree in business administration, preferably in the Financial Services industry.
•Minimum 5+ years of relevant experience.
•Hands on experience in managing operational processes.
•Strong working knowledge of big data, data analysis, Linux/Unix, SQL and performance metrics.
•Proven ability to plan and manage operational process for maximum efficiency and productivity.
•Strong working knowledge of industry regulations and legislative guidelines.
•Ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving.
•Flexibility to travel as needed.
•Executive presence and assertiveness.
•Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
•Strong communication, organizational, verbal & written skills.
•High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

Essential Competencies
Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.
Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.
Business Acumen – Spends time to ensure understanding of the business and aligns accordingly.
Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep III, Batch Processing