Assistant Location Manager

At First Student, our Assistant Location Managers are a constant reflection of our company’s commitment to safety and customer service. The Assistant Location Manager (ALM) is responsible for assisting the Location Manager in supervising daily operations, monitoring performance, identifying safety issues, and resolving conflicts.

At First Student, we are proud to offer:

• Schedule: Monday through Friday, day shift between 6am-6pm
• Salary: Up to $90,000/yr, based on experience plus a 10% year-end bonus based on location success
• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Assistant Transportation Manager Responsibilities:

• Ensures the safe and timely transportation of passengers to and from their destinations.
• Support the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Foster and maintain positive relationships within and outside of the Location. Provide prioritization of work assignments and management of functional team resources and their activities as needed or required.
• Supports and/or oversees all aspects of customer contract compliance and management with a concentrated focus on retaining the customer. Includes adherence to all staff, driver, and vehicles requirements, as well as KPI, billing and budget management. Also, covers delivery of all contract-specific technologies and other requirements. Ensures delivery of training and other needs as per company, location, state and customer requirements.
• Builds positive relationships with customer, employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline.
• Communicates with customer by telephone, electronically or in regular face-to-face meetings. Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to handle inquiries and complaints. Follow-ups with customers as required. Escalates issues or feedback from customer as needed to AGM/LM as required or needed.
• Support Location Manager and/or AGM to ensure services are provided within budget and action plans developed and implemented to improve operational efficiencies. Manages location budget and assists with development, preparing and analyzing of the budget and forecast. Ensures any budget variances are identified and can be addressed. Provides accurate timely operational and financial reporting as requested by AGM, LM and/or finance.
• Maximizes all charter revenue and supports AGM/LM on identifying or biding on local commercial growth opportunities.
• Supports Location Manager by leading by example. Builds and maintains a strong positive Location team through effective recruiting, on-boarding, training, coaching, team building and succession planning. Prepare and participate in the preparation of staff development plans for each functional employee who is a member of the Location team. Assess the skills and skill levels necessary to achieve Location objectives. Ensures all on-line learning courses required have been completed by location staff including their own individual completion.
• Supports location compliance with federal, state, local, contractual, and company policies and procedures.
• Assists with FS safety practices and applicable regulations are obeyed by all employees. Manages injury and collision claims.
• Ensure location compliance to all security policies and procedures. In the event of a security issue, involves appropriate leadership from AGM, Sr. Director of Security and Human Resources.
• Works with Location Managers to ensure company assets (vehicles, facilities, inventories, tools and equipment). Ensures facilities and buses are maintained to FS safety and applicable regulatory standards, including environmental standards, i.e., idling time.
• Sets accurate scheduled hours for routes. Minimizes route drive times and mileage while adhering to contractual and regulatory mandates.
• Manages resource needs, problems, and trends and plans accordingly. Tracks and addresses labor variances, efficiently uses stand-by drivers, minimizes driver labor schedule. Partners with Corporate Recruiting for strategies on driver shortages as needed.
• Administers and executes the terms and conditions of the local and national collective bargaining agreements (as applicable).Ensures compliance with all aspects of the CBA. Investigates and defends union grievances, including meeting with union officials as required. Prepares for and participates in union negotiations, in coordination with Regional leadership and Corporate Labor Relations. Maintains a proactive and productive relationship with local union officials (as applicable).
• Promotes new company initiatives and assist LM in supporting changes and being the local champion at the location.
• Other responsibilities as required or requested

Assistant Location Manager Job Requirements:

• High school diploma or equivalent
• 3-5 years experience in transportation
• 2-3 years supervisory experience
• Computer literacy skills with Microsoft Word, Excel, and Outlook
• Familiar with basic vehicle mechanic processes and maintenance
• Ability to effectively prioritize tasks and manage time effectively
• Work extended hours regularly, including weekends
• Possess working vehicle to travel within service area as needed

First Student’s commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you’ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you’ll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.