The Role
Manages hotel IT infrastructure, systems, networks, security, backups, compliance, applications, and technical support. Serves as the first point of contact for technology issues, ensures continuous operation of critical hotel systems, coordinates installations and upgrades, trains staff, maintains contingency systems, implements corporate IT policies, and communicates risks and status to hotel, regional, corporate, and vendor stakeholders.
Summary Generated by Built In
SCOPE
This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
Key Responsibilities
MAIN RESPONSIBILITIES
- First point of contact for all computer related issues within the hotel.
- Solve technical or operational problems as reported by the users.
- Ensure that equipment is in proper working order and application performance is optimized.
- Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
- Ensure that backups are performed and checked on a regular basis.
- Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
- Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
- Follow Kempinski policies as they relate to the security and operation of the computer systems.
- Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
- Update all computer systems with the latest security patches to minimize internal and external access security risks.
- Train and maintain back-up staff for each server-based application.
- Ensure first level support backup is in place for all systems and network.
- In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
- Coordinate the installation of all new applications or upgrades of existing applications.
- Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.
- Implement all corporate IT related policies and procedures, carry out an annual self audit.
- Provide advice to better expedite access and improve the use of information in the Hotel.
- Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
- Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
- Responsible for communication with computer vendors and Kempinski Corporate IT Department.
Skills, Knowledge and Expertise
Education: Bachelor Degree or Diploma in IT Administration, MIS
EXPERIENCE: Preferably, combination of a company area or regional position involved with Hotel systems configuration and administration and working knowledge in service industry operations, managerial and international experience. Any combination equivalent to experience that provides the required skill and knowledge is qualifying. Minimum of 10 years experience in IT and the hospitality industry
- English – excellent oral and written skills
- Additional language – beneficial dependent on region
- Experience of Kempinski standard systems
- Opera PMS
- Opera S&C
- Micros POS
- ORS/SFA/OCIS
- MS Office
- Windows AD
- LAN and WAN implementations
- Novell GroupWise
- Watchguard
- Guest Facing Technologies
- Telephony and Communication solutions
- Call Accounting
- Facilities and Guest Service solutions
- HSIA solutions
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Bachelor’s degree or diploma in IT Administration or Management Information Systems
- Minimum 10 years of experience in IT and the hospitality industry
- Excellent oral and written English communication skills
- Experience with hotel systems configuration and administration
- Working knowledge of service industry operations
- Managerial and international experience
- Experience with Kempinski standard systems
- Experience with Opera PMS, Opera S&C, and Micros POS
- Experience with Windows Active Directory, LAN, and WAN implementations
- Experience with Novell GroupWise and WatchGuard
- Knowledge of guest-facing technologies, telephony, communication, call accounting, facilities, and HSIA solutions
- Additional language proficiency
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
.png)
