Assistant General Manager

Job Summary:

At Exos, we believe in unlocking everyone’s potential for peak performance, and we’re passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We’re seeking an experienced Assistant General Manager to lead our team of high-caliber coaches, fostering a culture of excellence and growth. In this management role, you’ll oversee client programs, guide and support staff, and drive program innovation using Exos’ cutting-edge methodology. If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

Responsibilities:

We're seeking an Assistant General Manager to join our team! As our new Assistant General Manager, you will:

Member Experience & Retention

• Prioritize the retention of existing members through thoughtful programming, service excellence, and proactive engagement

• Ensure exceptional member experiences by maintaining high standards of service delivery, hospitality, cleanliness, and program quality

• Enjoy interacting with members regularly in this highly member-facing role

• Oversee the Manager on Duty program and scheduling to ensure consistent visibility, responsiveness, and service coverage

• Proactively identify member-impacting problems or inefficiencies and develop solutions in partnership with the client and Leadership Team

Program & Event Management

• Develop, coordinate, manage, and maintain the day-to-day operations of all programs and events

• Monitor program performance, member participation, and feedback to guide continuous improvement

• Ensure programs, events, and services align with organizational retention goals and member-experience standards

Cross-Functional Collaboration

• Work collaboratively with internal Marketing, Finance, Customer Service, Business Systems/CRM, Retention, and Management teams to enhance programs, develop strategy, and support execution

• Assist in the management and implementation of internal and external membership software systems and vendors

Team Leadership & Development

• Supervises and provides strategic oversight and direction to the Group Exercise Manager and Member Experience Manager

• Oversee reception desk operations, with day-to-day management led by the Member Experience Manager.

• Coach and develop team members through regular feedback, performance reviews, and goal-setting

• Build a culture of accountability, engagement, and continuous improvement

Operations, Budgeting & Reporting

• Develop and manage program budgets, staffing allocations, and execution of services within defined strategic initiatives

• Develop performance and operational metrics and deliver reporting reviews with internal and client teams

• Ensure compliance with safety standards, facility protocols, and company policies

Sales, Partnerships & Growth

• Play a leadership role in the generation of new membership sales and strategic partnerships

• Support initiatives that strengthen the club’s visibility, community presence, and new-member onboarding experience

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Client Relations & Communication

• Maintain a strong relationship with the client and their operations team

• Participate in meetings with the client, review metrics and financial reporting, and collaborate on strategic initiatives and decision-making

• Communicate daily/weekly with the client team and maintain the facility calendar

General Leadership Support

• Support the General Manager as a key partner in operational excellence and strategic execution

• Desire to be successful and contribute as part of a collaborative, high-performing team

• Other duties as assigned   

Qualifications:

• Bachelor’s degree in Business, Health and Wellness, or related field

• 5+ years of experience in health and wellness, club management, or program management

• Experience directly supervising management-level staff

• A minimum of 5+ years of direct responsibility for a fitness-related budget of $3M+

• The ability to proactively anticipate needs and resolve issues in real time

• Experience operating independently while remaining aligned with team and organizational objectives

• Experience with accountability-driven sales management

• Experience supervising management-level staff

• Strong business and leadership acumen

• Proficiency in program development, implementation, and ongoing management

• Ability to work both independently and as part of a team with innovation, collaboration, and initiative

• Detail-focused, able to work under pressure, and able to prioritize multiple tasks

• Limited travel (5–10%) required

• Strong computer skills, including Microsoft Office, and the ability to quickly learn internal software systems

• Excellent organizational, communication, and time-management skills

Per pay transparency requirements, the compensation for this position ranges from $90,000 - $110,000/year. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements). 

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

• EEO is the Law
• EEO is the Law Supplement