Assistant General Manager

The Assistant General Manager reports directly to the General Manager. The Assistant GM will help direct and administer all aspects of the operation and coordinates/administers the property’s policies and procedures as defined by the property’s ownership and/or Troon.

Qualifications: Must Have

• 1-3 years’ experience in the golf industry.
• PGA Membership or PGA registered apprentice in good standing.
• Must have experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation.

Experience and Skill Requirements:

• Four-year college degree (preferably business related).
• Must have supervisory, coaching and staff development experience.
• Must be proficient in Excel, Access, Word, POS systems.
• Working knowledge of club accounting.
• Must have a strong business aptitude and passion for the golf business.
• Experience assisting with building player development programs.
• Experience acting as a club liaison to the community.
• Must have exceptional customer service skills.
• Must be highly motivated, goal driven and self-starter.
• Must be extremely organized, efficient and detail oriented.
• Must possess exceptional written and verbal communication skills.
• Highly polished interpersonal skills, with the ability to connect with people easily and quickly.
• Must have skill to exercise good independent judgment in assessing situations and making decisions.

• Manages the office area to ensure effective telephone and mail communications both.
• Manages all aspects of the club in the absence of the general manager.
• Assists in hiring, developing and supervising all key management employees of the property.
• Process customer reservations for guests of the golf course.
• Produce daily reports related to rounds, sales, etc. for management.
• Assist in coordinating of individual, group, and tournament play as directed by the 1st Assistant Golf Professional and/or Head Golf Professional.
• Works closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings.
• Provides customer service to arriving guest to help expedite check-in process.
• Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day.
• Assists in overseeing the care and maintenance of the property’s physical assets and facilities.
• Provides assistance in management of Pro-Shop.
• Maintaining positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry.
• Assist with sourcing, hiring, developing, training and motivating a staff of professional service-orientated staff at the discretion of the General Manager.
• Assists GM in managing staff by conducting staff meetings.
• Ensuring standards by implementing course policies and procedures.
• Perform other duties assigned by manger or supervisor.

• Regularly stands, walks and sits.
• Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.
• Occasionally lifts up to 50 pounds.

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.

• CMAA member, GCSSA or PGA/LPGA membership preferred

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of all Microsoft Office applications.