As a key member of the leadership team at Drury Hotels, the Assistant General Manager (AGM) / General Manager (GM) plays a pivotal role in ensuring operational excellence across all hotel functions, driving outstanding guest experiences, and fostering a culture of continuous improvement. We are seeking a dynamic, strategic leader with a proven track record in hotel management who is passionate about delivering results and leading teams toward success. The ideal candidate will be 100% open to relocation.
Property Location:
5505 Mills Civic Parkway - West Des Moines, Iowa 50266
YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.
Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 5,800 members and 150-and-growing hotels in 26 states. But our dedication to treating guests and team members like family has never wavered.
So Much More®
Award-winning -Ranked among Forbes' Best Midsize Employers (2024)
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
WHAT YOU CAN EXPECT FROM US
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Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
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Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
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Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
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Retirement - Company-matched 401(k)
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Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights
KEY RESPONSIBILITIES:
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Strategic Leadership & Operations Management:
Provide visionary leadership across all departments, ensuring seamless coordination of guest services, operations, and back-end functions. Lead with an unwavering focus on the hotel’s core metrics—Quality, Service, Profitability, and Team Performance (QSPT)—to ensure excellence in every guest interaction and operational process. -
Team Leadership & Development:
Inspire and empower a high-performing team. Lead talent acquisition, training, and development strategies to ensure team members are positioned to excel in their roles. Foster a culture of accountability, recognition, and continuous development, ensuring alignment with Drury’s vision, mission, and values. -
Financial Stewardship & Budget Management:
Assist in the development and management of the hotel’s budget, driving revenue growth and cost control while achieving profitability goals. Oversee financial performance and adjust operational strategies as needed to meet or exceed budgetary expectations. -
Guest Experience & Brand Excellence:
Set the standard for guest service by implementing best practices and innovative approaches to guest satisfaction. Lead by example to deliver a superior +1 Service experience, ensuring that every guest interaction reflects Drury Hotels' commitment to exceptional hospitality. -
Process Optimization & Quality Assurance:
Evaluate and refine operational processes to eliminate inefficiencies and optimize workflows. Lead quality assurance initiatives and ensure that all policies and procedures are consistently adhered to, driving performance standards to exceed company expectations. -
Sales, Marketing & Market Share Growth:
Collaborate with sales and marketing teams to enhance brand recognition, increase room occupancy, and drive revenue growth. Stay attuned to local market dynamics and proactively identify opportunities for growth through guest engagement, events, and targeted marketing strategies. -
Compliance & Risk Management:
Ensure strict adherence to all federal, state, and local regulations, including safety and security protocols. Protect hotel assets, guest property, and team member safety through diligent risk management and operational oversight. -
Special Projects & Innovation:
Assist in the development and implementation of special projects as directed by the General Manager. Take the lead on initiatives that enhance operational efficiency, guest satisfaction, and overall profitability.
Rise. Shine. Work Happy.™
Apply Now.
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What We Do
In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy!
Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels.
We believe this is more than a paycheck. It’s:
• Health & well-being benefits
• Discounted and free rooms
• Team member assistance programs
• Bonuses for great service
• Flexibility for balancing life
Our Vision:
Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do.
Our Mission:
Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors:
· Quality that consistently exceeds guest expectations.
· Service that makes our guests feel welcome and at home.
· Teamwork demonstrated by team members who enjoy their jobs and are
committed to the long-term success of our family-owned business.
· Profitability which is the result of our mission and allows us to grow
