Property Location:
1380 East Sixth Street - Cleveland, Ohio 44114YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.
Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 6,100+ members and 150-and-growing hotels in 30 states. But our dedication to treating guests and team members like family has never wavered.
So Much More®
Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
WHAT YOU CAN EXPECT FROM US
Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
Retirement - Company-matched 401(k)
Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights
WHAT YOU WILL DO
Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:
You will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways.
You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
You will use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.
WHAT WE EXPECT OF YOU
A positive, can-do attitude required.
Bachelor’s degree in hospitality, business or related field preferred.
Minimum of one-year of supervisory experience with demonstrated leadership success. Hotel specific experience preferred.
Ability to travel up to 75%.
Rise. Shine. Work Happy.™
Apply Now.
What We Do
In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy!
Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels.
We believe this is more than a paycheck. It’s:
• Health & well-being benefits
• Discounted and free rooms
• Team member assistance programs
• Bonuses for great service
• Flexibility for balancing life
Our Vision:
Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do.
Our Mission:
Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors:
· Quality that consistently exceeds guest expectations.
· Service that makes our guests feel welcome and at home.
· Teamwork demonstrated by team members who enjoy their jobs and are
committed to the long-term success of our family-owned business.
· Profitability which is the result of our mission and allows us to grow
