Assistant Front Office Manager

The Primary Functions are: 

· Consistently uphold the core values and standards of Paws Up Montana, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality.

· Train, mentor, and guide staff to maintain adherence to brand and service standards.

· Oversee efficient arrival and departure processes, including coordination of special guest requests.

· Provide accurate, clear, and timely information regarding resort services, facilities, and policies.

· Anticipate guest needs and acknowledge individual preferences to deliver personalized experiences.

· Communicate clearly and professionally with other departments and team members.

· Maintain and monitor daily arrivals and departures board and audit guest waivers for completeness and accuracy.

· Handle complaints, with discretion, empathy, and prompt resolution.

· Respond through multiple communication channels while ensuring clarity and professionalism.

· Demonstrate urgency, efficiency, and composure under pressure.

· Maintain an organized, clean, and functional workspace.

· Accurately manage cashiering and billing procedures.

· Complete daily departmental checklists and routine operational duties.

· Serve as Manager on Duty as assigned by Front Office leadership.

· Support Front Desk operations and team functions as directed by Paws Up management.

Supportive Functions and Responsibilities: 

· Display Paws Up Montana values and standards.

· Always demonstrate professionalism and hospitality to guests and team members.

· Handle guest transactions legally, ethically, and confidentially.

· Maintain a favorable working relationship with all team members to foster and promote a positive working environment.

· Always maintain a clean and neat appearance.

· Perform work in a safe and high-quality manner.

Looking for Team Members with: 

· Proven leadership experience in a luxury hospitality or related service environment.

· Knowledge of world class hospitality and service management.

· Current driver’s license with two years driving experience.

· Bachelor’s degree in hospitality management, tourism, business administration, or a related field preferred.

· Ability to work flexible hours and open availability.

If you are passionate about Hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! 

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.