Assist the Front Office Manager in supervising the front desk area while maintaining data on room occupancy, and communication with all departments concerning arrivals and departures. Reports to Front Office Manager/Director of Rooms.
- Greet all guests upon arrival with a warm welcome.
- Maintain performance standards of front desk personnel toward guests.
- Diplomatically handle guest complaints in the absence of Front office Manager, including situations that arise when hotel is oversold, irate guests, etc.
- Maintain accurate records of accounts at front desk, making sure all posting is correct according to procedure.
- Keep open communication between front desk and key departments.
- Assist front desk manager as needed.
- Relieve and substitute for employees as necessary.
- Review log book daily for information from previous shifts, keeping desk agents up to date on any updates.
- Direct, train, retrain, discipline and supervise front desk agents.
- Provide front desk manager with reports as needed.
High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to communicate with and discipline front desk staff along with the other resort departments.
- Ability to prepare computer reports and room keys utilizing general office equipment.
- Maintain the accuracy of records and posting room charges.
- Pleasant demeanor with guests of the resort.
- While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls.
- The employee is frequently required to talk or listen.
- The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.
Skills Required
- High School Diploma plus some college education
- Previous front desk or guest service experience in a supervisory capacity
- Ability to prepare computer reports and manage room keys
What We Do
Palm Beach style meets breathtaking amenities at the crown jewel PGA National Resort, newly reopened and completely redesigned. Commanding 800 manicured acres just minutes from Palm Beach’s aquamarine coastline, the all-new resort’s legendary history meets fresh tropical modernity with gorgeous rooms & suites, inventive dining, stunning spa, family, fitness, pickleball, and golf programs that are renowned worldwide. Reinvigorated with $100 million in luxurious upgrades, PGA National Resort presents sophistication the moment you arrive, with a sweeping lobby bar & social terrace, opulent furnishings, and unmistakable Palm Beach vibes in exotic marbles, woods, and colorful tropical touches. Bathed in radiant sunlight, peer through the lobby to the resort-style pool, lakes, and golf courses adorned with Instagrammable swaying palms. The Champion Course showcases the legendary “Bear Trap” – one of the most difficult three-hole stretches in the game. Holes 15, 16 and 17 are where designer Jack Nicklaus famously said, “It should be won or lost right here.” Its numerous multi-use settings include a permanent, lakeside wedding venue with stunning vistas; scenic Lakeside Lawn perfect for receptions and ideal for indoor/outdoor dining and entertaining. Other distinguishing highlights include a 33,000-square-foot state-of-the-art Sports & Racquet Club with 19 Har-Tru tennis courts; 40,000 square-feet of the self-contained conference and event space; and six on-site restaurants and lounges. On behalf of our staff, we look forward to welcoming you to our Palm Beach Gardens, Florida paradise.
