Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) retirement plans with company match
- Paid Sick Days, Vacation, Holidays & Paid Bereavement
- 401(k) retirement plans with company matching
- Pet Insurance and Paid Pet Bereavement
- Free onsite parking and 50% off monthly bus passes
- Complimentary meals in Team Member Café while working
- Community volunteer opportunities
- Training & Development opportunities, career growth
- Tuition reimbursement
- Team Member Hotel discounts, other perks & more!
- Benefits are subject to eligibility and may vary by position
What We’re Looking For:
An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels’ commitment to excellence. As the face of our front desk operations, you’ll champion service standards, inspire your team, and create seamless experiences that leave lasting impressions. In this role, you’ll balance operational precision with a warm, welcoming approach that makes every guest feel valued.
Who You Are:
Empathetic Leader: You inspire and motivate your team, fostering a culture of collaboration and positivity
Guest-Centric Professional: You anticipate needs and deliver personalized experiences that exceed expectations
Clear Communicator: You engage with guests and colleagues with confidence, clarity, and professionalism
Solutions-Oriented Thinker: You thrive under pressure, resolving challenges with creativity and sound judgment
Organized Multitasker: You manage priorities effectively in a fast-paced environment without compromising quality
Veterans and military spouses are encouraged to apply
What You’ll Do:
Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards
Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests
Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
Coordinate room allocations and collaborate with housekeeping to meet guest preferences
Develop and deliver training programs to support team growth and operational excellence
Serve as the primary point of contact for internal and external inquiries.
Conduct audits and maintain accurate financial records, including payment processing and performance reporting
Partner with leadership on initiatives to promote hotel services and improve operational efficiency
Respond to emergencies with professionalism, ensuring guest and team safety
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigne
Your Qualifications Include:
Bachelor’s Degree or relevant work experience required
Minimum of two years guest service experience in hotel hospitality preferred
Minimum one-year guest service leadership role preferred
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Ability to stand for long periods of time required
Who You’ll Supervise:
Front Desk Team
Guest Services Team
Skills Required
- Bachelor's degree or relevant work experience
- Minimum two years of guest service experience in hotel hospitality
- Minimum one year of guest service leadership experience
- Experience with a property management system, preferably Opera System
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
- Ability to stand for long periods of time
- Regular attendance and ability to work varying schedules based on business needs
- Attendance at mandatory training sessions and meetings
Loews Hotels & Co Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loews Hotels & Co and has not been reviewed or approved by Loews Hotels & Co.
-
Parental & Family Support — Paid parental leave, adoption assistance, Bright Horizons back-up care, and fertility coverage through WINFertility (lifetime maximum of $25,000) are explicitly offered. These benefits expand support for family-building and caregiving beyond standard hospitality offerings.
-
Healthcare Strength — Multiple medical, dental, and vision plan options are paired with mental health resources through an EAP and 24/7 coaching via Headspace Care. This breadth indicates robust core health coverage with accessible wellbeing support.
-
Retirement Support — A 401(k) program through T. Rowe Price includes a company match up to 4% with immediate 100% vesting. This structure enhances retirement savings value from the start of employment.
Loews Hotels & Co Insights
What We Do
Loews Hotels & Co is an American luxury hospitality company that owns and operates hotels and resorts across the United States and Canada.
