ABOUT OUR ROLE
We are seeking a highly motivated and experienced-driven Assistant Front Office Manager to join our team at Trailborn Surf & Sound. The AFOM will assist the FOM with daily oversight of our Front Desk operations as well as our Valet/Bell staff operations, as well as support of the Marketplace revenue center. The successful candidate will be responsible for ensuring exceptional customer service, assisting the Front Office Manager with managing and training the Guest Services staff, and ensuring compliance with all Marriott Bonvoy standards, loyalty recognition, and guest engagement initiatives. As the Assistant Front Office Manager, you will play a critical role in ensuring the smooth and efficient operation of our Resort.
ESSENTIAL
FUNCTIONS
- Assist the Front Office Manager with overseeing the daily operations of the Front Desk and Valet/Bell staff ensuring exceptional customer service is provided to all guests. Support operation of the Marketplace.
- Assist with the management and training of the Front Desk and Valet/Bell staff, ensuring they are knowledgeable about Resort services, amenities, and local attractions.
- Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
- Weekly reporting on Guest Satisfaction results, action planning and resolution of guest complaints and issues in a timely and professional manner.
- Collaborate with other Resort departments to ensure a seamless guest experience.
QUALIFICATIONS
Minimum Qualifications:
- 2+ years of experience in a front office supervisory or management role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficient in Microsoft Office and hotel management software
Preferred Qualifications:
- Luxury, lifestyle, or resort experience preferred.
- Experience working with Marriott Brand/Marriott Bonvoy standards and guest recognition programs preferred.
- Experience with Opera PMS systems.
PHYSICAL
REQUIREMENTS
- Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Eligible
-
-
Dental (with company contribution)
Eligible
-
-
Vision (with company contribution)
Eligible
-
-
Paid Time Off
Eligible
-
-
401(k) (with company match)
Eligible
Eligible
-
Sick Time
Eligible
Eligible
-
Employee Dining Discounts
Eligible
Eligible
Eligible
Employee Marketplace Discounts
Eligible
Eligible
Eligible
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$45,000-$55,000
JOB STATUS
Full Time
FLSA
Exempt
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Skills Required
- 2+ years of experience in a front office supervisory or management role
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proficient in Microsoft Office and hotel management software
- Ability to remain upright and continuously move for an 8-10 hour shift
- Able to move at least 20 pounds up to 5 feet high without assistance
- Luxury, lifestyle, or resort experience
- Experience working with Marriott Brand/Marriott Bonvoy standards and guest recognition programs
- Experience with Opera PMS systems
- Flexible schedule including evenings, weekends, holidays and seasonality
What We Do
Trailborn Hotels & Resorts is the leading hospitality brand and management company bringing boutique hotels to the great outdoors. Built for the modern adventurer, each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to wine country, snow-capped mountains to sun-soaked beaches – to create a unique experience for outdoors enthusiasts. Trailborn currently has properties along the foothills of North Carolina's Blue Ridge Mountains; the Grand Canyon; Wrightsville Beach, North Carolina.; Mendocino, California; and Jackson Hole, Wyoming. To learn more about Trailborn Hotels & Resorts and book your stay, visit trailborn.com.
