Jobs at Trailborn Hotels & Resorts

Process daily financial transactions, reconcile cash and bank statements, support AP/AR and payroll, prepare monthly/annual reports, assist month‑end/year‑end close, ensure compliance, support audits, and collaborate with operational leaders to resolve discrepancies and improve accounting processes.

Support daily front office operations, manage check-in/out, handle guest service recovery, coordinate with housekeeping and other departments, train and schedule front desk staff, monitor cash/billing and front office systems, act as manager on duty, and assist the Front Office Manager with departmental goals and reporting.

Provides high-level administrative, organizational, and operational support to the Managing Director of a resort. Manages calendar and meetings, prepares correspondence, reports, and meeting materials; serves as liaison across departments, assists guest and owner relations, coordinates events, tracks deadlines, and supports special projects while maintaining confidentiality.

On-site HR Manager supporting daily HR operations at a resort: recruiting, onboarding, training, employee relations, benefits assistance, compliance (I-9/E-Verify, OSHA), engagement initiatives, HRIS administration, and operational support. Escalates complex employee issues to the Director of People & Culture and assists with audits, documentation, and leadership development.

Lead and manage all engineering, maintenance, grounds, and construction activities for a resort property. Oversee budgets, capital projects, contractors, safety compliance, staffing, work orders, and guest-focused maintenance to ensure facilities operate reliably and within budget.

Serve as primary liaison between clients and hotel operations to plan, coordinate, and execute banquet and catering events. Prepare BEOs/resumes, manage budgets and Delphi forecasting, audit banquet charges, ensure accurate group billing, and maintain vendor and guest history records. Lead pre/post-conference meetings, collaborate with operational and accounting teams, recommend profit improvements, and supervise event documentation and billing reconciliations.

Process daily financial transactions, reconcile cash and bank statements, support month-end and year-end close, manage AP/AR, assist payroll, prepare financial reports, maintain records, support audits, and ensure compliance with accounting standards.

Oversee daily spa operations, supervise and train staff, manage scheduling and inventory, ensure health and safety compliance, handle guest inquiries and complaints, support promotional activities, and report on spa performance and financial metrics to drive guest satisfaction and business growth.

Lead business development to drive group, corporate, and leisure revenue for the hotel. Build client relationships, run site tours, prepare proposals and contracts, negotiate terms, maintain pipeline and forecasts, collaborate with operations and revenue management, track sales metrics, and represent the property at events and trade shows.

Lead and manage all spa operations to ensure exceptional guest experiences and profitability. Oversee staffing, training, scheduling, budgeting, inventory, retail sales, marketing partnerships, compliance, facility maintenance, and performance reporting while driving revenue through services, memberships, and packages.

Assist the Front Office Manager overseeing front desk, valet/bell, and marketplace operations. Manage and train guest services staff, ensure Marriott Bonvoy standards, handle transactions, resolve guest complaints, report on satisfaction metrics, and collaborate with resort departments to deliver seamless guest experiences.

Lead end-to-end organic social strategy across platforms, build and manage influencer and brand partnerships, produce on-brand creative, coordinate cross-functionally, and analyze performance to drive growth and iterate content.

Manage front desk, bell/valet and marketplace operations to deliver exceptional guest experiences, ensure Marriott Bonvoy standards, lead and develop staff, handle guest issues, monitor financials and collaborate across departments to maximize revenue and service quality.