Jobs at Trailborn Hotels & Resorts

Handles hotel reservations through phone, email, internet, and in-house channels; provides guest information and tailored recommendations; audits reservation, rate, cancellation, and billing details; manages group rooming lists and PMS blocks; upsells resort experiences; enters payment information securely; and maintains accurate, courteous communication across flexible shifts.

Leads learning and development across a hotel portfolio by designing and delivering training curricula, onboarding programs, service standards, and train-the-trainer initiatives. Partners with property leaders on hotel openings, rebrands, and operational changes; assesses competencies, identifies skill gaps, evaluates training effectiveness, and reports performance metrics. Requires multi-site program management and travel to U.S. hotel locations.

Coordinates conference and banquet events from planning through billing, serving as the liaison between clients and hotel operations. Responsibilities include preparing event documents, managing menus and vendors, conducting meetings, maintaining records, auditing charges, reconciling revenue, supporting guest satisfaction, controlling costs, and recommending profit improvements. The role requires flexible scheduling, event-site support, and occasional supervision of setup and service activities.

Leads the hotel’s Engineering and Grounds department, overseeing property maintenance, facilities operations, construction projects, capital planning, budgets, vendors, contracts, safety, staffing, training, and work-order completion. Partners with property leadership to support guest service, regulatory compliance, operational openings and closings, and continual asset-management improvements. The role requires hands-on planning, financial oversight, flexible scheduling, physical stamina, and leadership of maintenance personnel.

Manages daily on-site HR operations for a resort, including recruiting coordination, onboarding, offboarding, employee support, HR records, benefits and HRIS assistance, training logistics, engagement initiatives, compliance documentation, and safety reporting. Serves as the first HR contact for employees and leaders, escalating complex employee relations matters to the Director of People & Culture. Also supports staffing, scheduling, seasonal housing, communications, and operational projects.

Assists the Front Office Manager with daily hotel front office operations, including guest arrivals and departures, room assignments, service recovery, team leadership, scheduling, training, cash handling, billing, and operational reporting. Coordinates with housekeeping and other departments to ensure room readiness and personalized guest service. Serves as manager on duty, supports emergency procedures, and maintains company service and compliance standards.

Generates group, corporate, leisure, and special-event business to maximize resort revenue and profitability. The role manages client relationships, prospects new accounts, negotiates contracts, conducts sales presentations and site inspections, develops sales strategies, monitors forecasts and revenue performance, and coordinates with revenue management, catering, marketing, front office, and operations. It also maintains CRM records, prepares proposals and reports, supports client satisfaction, and mentors junior sales staff.

Lead business development to secure group, corporate, leisure, and event business for a resort. Build client relationships, conduct site tours, prepare proposals and contracts, negotiate rates, maintain sales pipeline and forecasts, collaborate with operations and revenue management, track bookings and reports, and represent the property at events and trade shows to meet revenue and occupancy targets.