Jobs at Trailborn Hotels & Resorts

Lead all spa operations, staff, guest experience, and financial performance. Drive revenue through services, retail, memberships, and packages. Recruit, train, schedule and supervise therapists and support staff. Manage reservations, inventory, budgets, payroll, compliance, facility maintenance, and service standards. Partner with marketing, handle guest recovery, prepare operational reports, and analyze performance to meet financial and operational goals.

Manage banquet and catering events from planning through billing, serve as primary client liaison, prepare BEOs and forecasts, audit event charges, coordinate internal teams and vendors, and ensure guest satisfaction and profitability for group events.

Lead engineering and grounds operations for the property, overseeing maintenance, repairs, capital projects, budgets, vendor/contracts, safety compliance, staffing, and guest-related service requests. Manage project delivery, long-term capital planning, and departmental procedures to ensure facilities open/close and operate efficiently.

Oversee daily spa operations, supervise and train staff, manage scheduling and inventory, ensure health and safety compliance, handle guest inquiries and complaints, collaborate on promotions, and prepare performance and financial reports to drive guest satisfaction and business growth.

Lead business development to drive group, corporate, and leisure revenue for the hotel. Build client relationships, conduct site tours, prepare proposals and contracts, negotiate terms, maintain sales pipeline and forecasts, collaborate with operations and revenue management, attend trade shows, and ensure high client satisfaction while meeting occupancy and revenue targets.

Lead end-to-end organic social strategy across platforms, build and manage influencer and brand partnerships, produce on-brand creative, coordinate cross-functionally, and analyze performance to drive growth and iterate content.

Attend an open hiring event for same-day interviews and immediate hiring for line cooks, prep cooks, dishwashers, servers, and bartenders. Roles are full-time, part-time, or seasonal, with breakfast and dinner shifts in a fast-paced, team-oriented restaurant offering competitive pay based on experience and growth opportunities.

Manage front desk, bell/valet and marketplace operations to deliver exceptional guest experiences, ensure Marriott Bonvoy standards, lead and develop staff, handle guest issues, monitor financials and collaborate across departments to maximize revenue and service quality.

Provide high-level administrative and operational support to the Managing Director of a resort. Coordinate calendars, meetings, communications, reports, VIP arrivals, guest and owner relations, and cross-departmental projects. Maintain confidential records and monitor operational deadlines and KPIs while supporting departmental managers and guest-facing initiatives.

Greet and check guests in/out, schedule appointments, answer calls and emails, escort guests, maintain spa areas and retail, coordinate with service providers, follow SOPs and cash-handling procedures, support events and internal/external marketing, and ensure exceptional guest experiences.

Oversee daily spa operations, supervise and train staff, manage scheduling and inventory, ensure health and safety compliance, handle guest issues, support promotions, and report on spa performance.

Lead development and delivery of training curricula and onboarding across multiple hotels, drive culture and service standards, manage transitions for openings and rebrands, assess training effectiveness and skills gaps, and certify property-level trainers to ensure consistent guest experiences and compliance.

Lead lifecycle marketing and CRM strategy, owning integrated campaign planning, calendar, and execution. Build and optimize Revinate CRM segmentation and automation, design guest lifecycle messaging and emails, write campaign copy, partner with channel leads and regional teams, and track performance with recaps and recommendations.

Perform daily accounting tasks including processing transactions, reconciling bank and cash accounts, supporting accounts payable/receivable, assisting month- and year-end close, preparing financial reports, supporting payroll and audits, maintaining accurate records, ensuring compliance with accounting policies, and collaborating across departments to resolve discrepancies.

Lead front desk operations to deliver exceptional guest service and Marriott Bonvoy standards. Manage guest arrivals/departures, resolve issues, oversee front office staff, coordinate with resort departments, control labor and departmental costs, and drive revenue through upselling and loyalty engagement.