Jobs at Trailborn Hotels & Resorts

Lead business development to secure group, corporate, leisure, and event business for a resort. Build client relationships, conduct site tours, prepare proposals and contracts, negotiate rates, maintain sales pipeline and forecasts, collaborate with operations and revenue management, track bookings and reports, and represent the property at events and trade shows to meet revenue and occupancy targets.

Provide high-level administrative and operational support to the Managing Director; coordinate calendars, meetings, reports, and guest/owner relations; serve as liaison across resort departments; manage confidential records, track KPIs, support special events and VIP arrivals, and assist departmental managers with projects.

Oversee daily spa operations, manage and train staff, coordinate scheduling and inventory, ensure health and safety compliance, handle guest inquiries and complaints, support promotions, and report on performance and financial metrics.

Lead and manage all spa operations to deliver luxury guest experiences while driving revenue and controlling costs. Oversee staff hiring, training, scheduling, reservations, inventory, budgeting, retail sales, compliance, marketing partnerships, and performance reporting.

Support and supervise daily front office operations including check-in/out, reservations support, guest service recovery, room assignments, and coordination with housekeeping and other departments. Serve as manager on duty for shifts, train and schedule front desk staff, monitor cash handling and billing, conduct pre-shift meetings, assist with inventory/upselling, and uphold safety and service standards to ensure personalized guest experiences.

On-site HR Manager responsible for daily HR operations at a resort: recruiting, onboarding, training, employee relations, HR compliance, benefits support, engagement, and safety. Acts as primary employee liaison, maintains HR records, coordinates training and events, escalates complex issues to Director of People & Culture, and supports operational staffing and housing logistics.

Manage and coordinate all banquet and conference event details as primary liaison between clients and hotel operations. Prepare BEOs and resumes, lead pre/post-conference meetings, update Delphi budgets and forecasts, audit banquet charges, ensure accurate group billing, collaborate with operational and accounting teams, maintain vendor and guest preference records, and recommend profit improvements.

Lead engineering and grounds operations for a resort property, overseeing maintenance, capital projects, budgets, contractors, safety compliance, staffing, and guest-focused facilities readiness.

Record and process daily financial transactions, reconcile cash and bank statements, support accounts payable/receivable, assist month-end and year-end closings, help with payroll and tax filings, prepare financial reports, maintain accounting records, support audits, and collaborate across departments to ensure accurate, compliant financial operations for the hospitality business.