The Role
The Assistant Front Desk Manager oversees daily front desk operations, manages staff, resolves guest issues, and ensures high service standards.
Summary Generated by Built In
Assistant Front Office Manager is a managerial position and requires experience in the field, to assist Front Desk Manager in administering front desk functions and supervising staff on a daily basis.
Key Responsibilities
APPLICANT IS REQUIRED TO BE ARMENIAN CITIZEN, WITH EXCELLENT KNOWLEDGE OF ARMENIAN, ENGLISH AND RUSSIAN
● Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
● Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
● Develops specific goals and plans to prioritize, organize, and accomplish your work.
● Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
● Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
● Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
● Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
● Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
● Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
● Encourages and building mutual trust, respect, and cooperation among team members.
● Serving as a role model to demonstrate appropriate behaviors.
● Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
● Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
● Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
● Provides services that are above and beyond for customer satisfaction and retention.
● Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
● Responds to and handles guest problems and complaints.
● Sets a positive example for guest relations.
● Sets a positive example for guest relations.
● Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
● Analyzes information and evaluating results to choose the best solution and solve problems.
● Performs all duties at the Front Desk as necessary.
● Runs Front Desk shifts whenever necessary.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
Excellent knowledge of Opera is required.
Benefits
Company Benefits
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Excellent knowledge of Armenian, English, and Russian languages
- Experience in front desk management
- Strong communication and interpersonal skills
- Knowledge of Opera hotel management system
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
