JOB DESCRIPTION
Role:
Assistant Food & Beverages Manager
Benefits:
Holiday Allowance, Paid Breaks, Staff
Discounts, Surfing time
Location:
Bahrain Surf Park, Bilaj Al Jazayer
Reporting to:
Food & Beverages Manager
YOU ARE PART OF WHAT WE ARE AND WHAT WE DO
Our Vision at Bahrain Surf
Park is to bring surfing to the nation, and develop passion for health,
wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and
beach culture, and act as a catalyst to establish Bahrain not only as the
Premier Surf Destination of the Middle East, but as a leading destination for
fun - with Water, Waves and Surfing at our core.
We will create
smiles, happiness, and wellbeing through safe fun activities for all
backgrounds, abilities and generations, now and into the future.
OVERVIEW
AND PURPOSE OF YOUR ROLE
As
Assistant Food & Beverages Manager, you will support the F&B Manager
in leading and managing the daily multi-outlet food and beverage operations
at Bahrain Surf Park—spanning the main restaurant, beachside kiosks, and
event/private function catering.
In
this hands-on leadership role, you will drive operational excellence, floor
service standards, guest satisfaction, menu execution, and financial
performance. Working closely with the Head Chef, Head Bartender, and
supervisory team, you will ensure seamless FOH and BOH coordination while
fostering a motivated, high-performing team aligned with Bahrain Surf Park's
vision and values.
WHAT YOU DO:
General Requirements
- Adhere to company policies, grooming standards, hygiene
protocols, and departmental SOPs at all times.
- Maintain a good working knowledge of food and beverage offerings,
BSP promotions, and current operational initiatives.
- Support team objectives and contribute positively to the working
environment.
- Participate actively in daily briefings, training sessions, and
development programs.
- Follow departmental opening and closing checklists to ensure
operational readiness and compliance.
- Create a welcoming, energetic, and engaging atmosphere.
Multi-Outlet Operational Leadership
- Operational Management: Assist the
F&B Manager in overseeing daily operations across the main
restaurant, kiosks, and private function catering, ensuring smooth
service flow.
- Floor Presence & Supervision: Maintain high visibility on the floor during peak operational
hours to lead service delivery, monitor pacing, and handle guest
interactions.
- Contingency & Peak Planning: Support the execution of operational contingency plans during
high-volume periods, holidays, and special park events.
- Assume operational responsibility during the absence of the
F&B Manager and/or General Manager, as delegated.
- Lead scheduling and manpower planning activities
Team Leadership & Roster Management
- Shift Scheduling & Staffing: Prepare weekly shift rosters, manage labor allocation across
outlets, and optimize staffing levels to align with cover forecasts.
- Coaching & Development: Provide
regular coaching, performance feedback, and on-the-floor training to
supervisors, waiters, staff, and bartenders.
- Pre-Shift Briefings: Lead daily
line-up briefings to communicate daily specials, operational updates,
VIP bookings, and service quality goals.
- Support event planning and execution alongside department heads
Service Quality & Guest Experience
- Service Excellence: Uphold
uncompromising standards of service presentation, hospitality, and Aloha
warmth across all guest touchpoints.
- Guest Feedback & Complaint Handling: Act as the primary point of escalation for guest dining feedback,
resolving complaints promptly and constructively.
- Quality & Hygiene Audits: Conduct
routine audits of dining areas, kiosk counters, and bar stations to
ensure strict adherence to hygiene, safety, and brand standards.
- Maintain a strong floor presence during peak periods to ensure
service excellence and operational efficiency.
Cost Control, POS & Inventory
- Financial & Cost Monitoring: Assist in tracking F&B revenue, cost of sales, labor costs,
and operational expenses against approved budgets.
- Inventory & Procurement: Oversee
weekly stock counts, monitor wastage logs, and coordinate with suppliers
and procurement for timely stock replenishment. Conduct inventory audits
and oversee stock control procedures
- POS & Tech Systems: Utilize POS systems, inventory tools, and
booking software efficiently to monitor sales trends and cover metrics.
Required Qualification
ü Diploma or Degree in Hospitality
Management, Food & Beverage Management, or related field (preferred).
ü Food Handler / Food Safety (HACCP)
certification (required or obtainable upon joining).
ü Fluent Arabic and English speaker
(Required).
Required
Experience
ü Minimum 3 to 4 years
of experience in Food & Beverage management/supervision, with at least 1
to 2 years in an Assistant Manager or Senior Supervisor role.
ü Experience managing
multi-outlet F&B operations, ideally spanning restaurant, bar, and kiosk
formats in resort, theme park, or high-volume dining environments.
ü Proven track record
in guest service leadership, floor management, inventory control, and POS
system operation.
Required
Professional Skills and Attributes
ü Strong floor leadership, team management,
and active coaching abilities.
ü Proficiency in POS systems, stock/inventory
software, and MS Office.
ü Financial awareness including budget
monitoring, food cost control, and stock reconciliation.
ü Excellent problem-solving, decision-making,
and conflict-resolution skills under pressure.
Required
Personal Qualities
ü Hands-on,
'can-do' attitude with a passion for delivering memorable dining experiences.
ü Proactive,
approachable, and respectful leadership style embodying the Aloha Spirit.
ü High resilience,
adaptability, and emotional intelligence in fast-paced operational
environments.
ü Flexibility to work shifts, weekends, and public holidays
on a rotational basis.
KEY
PERFORMANCE INDICATORS (KPIS)
ü Customer
Satisfaction Score (CSAT): Achieve an overall F&B guest satisfaction
score of 90% or above.
ü F&B Cost
Variance: Maintain F&B cost of sales variance within ±1.5% of budget
targets.
ü Service Pacing
& SLA: Ensure peak service pacing targets and order fulfillment times are
consistently met.
ü Staff Retention
& Engagement: Maintain F&B team turnover below 15% through effective
coaching.
ü Hygiene &
Safety Compliance: Achieve 95%+ audit scores on food safety and hygiene
inspections.
HOW YOU DO IT:
Our Team Culture depends
on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process,
the Senior Management Team at Bahrain Surf Park is committed to supporting you
to behave and perform according to our values.
Waves for All:
We are inclusive in everything we do. We
nurture everyone from the complete novice to expert surfer and all in between.
We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a
way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive
interactions with our guests and strive to get it right first time.
Bringing the
Aloha Spirit to Bahrain:
We love and respect
Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in
everything we do. Our positive work environment and culture embodies at its
core a unique, nurturing and compassionate essence which promotes kindness,
understanding & harmony among people, regardless of their background or
beliefs.
Vitality:
We support each other
because everyone matters. People are our
business, define who we are and what we are. We care. We work collaboratively as one team, sharing
ideas, knowledge and insight to achieve our common purpose. We have the
knowledge, skills, enthusiasm and passion to make a difference to everyone
around us. We do things ‘The BSP
Way’. We recruit with Attitude in Mind.
Our people-centric culture drives everything we do, and underpins the way our
guests feel about us, resulting in our ultimate business success.
We Strive for
Excellence:
We do everything to
the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best
possible experience for our guests and our BSP team. We look for new ways of doing things, embrace
change and overcome difficulties through Teamwork and open and honest
communication.
Creating Smiles:
Everything we do and
how we do it is about creating safe and memorable experiences for our guests.
We are a SMILE FACTORY! J Our
passion is to ensure everyone who visits Bahrain Surf Park has THE BEST
experience and shares the joy with their friends and family, and wants to
return again and again… and again…
Benefits and Perks
- Attractive remuneration package
with opportunity to grow
- An
amazing unique work environment a few meters from the beach
- Work
alongside a dynamic, qualified and multicultural team
- Opportunity
to use facilities and surf regularly
in state-of-the-art Wavegarden wavepool
- Share
the stoke & health benefits of surfing with an island nation
new to the sport
- Join
a new exciting growing industry
- Medical insurance, holiday allowance (as per
Bahraini Law)
- Staff discounts
- Performance
bonus
Skills Required
- Diploma or degree in Hospitality Management, Food and Beverage Management, or a related field
- Food Handler or Food Safety HACCP certification, or ability to obtain it upon joining
- Fluent Arabic and English communication skills
- 3 to 4 years of experience in food and beverage management or supervision
- 1 to 2 years of experience as an Assistant Manager or Senior Supervisor
- Experience managing multi-outlet food and beverage operations across restaurant, bar, and kiosk formats
- Experience in resort, theme park, or high-volume dining environments
- Track record in guest service leadership, floor management, inventory control, and POS operation
- Proficiency in POS systems, stock or inventory software, and Microsoft Office
- Knowledge of budget monitoring, food cost control, and stock reconciliation
- Ability to work shifts, weekends, and public holidays on a rotational basis
What We Do
Bahrain Surf Park is a planned surf and leisure destination in Bilaj Aljazayer, Kingdom of Bahrain. Its Club Hawaii Experience is designed to provide waves for everyone, from beginners to seasoned professionals, alongside world-class dining, luxury cabanas, and exclusive shopping. The venue’s recruitment materials classify its business as a leisure attraction, positioning it as an integrated recreational and visitor-experience destination.
