About this opportunity:
Ericsson is looking for a motivated and technically driven Associate Engineer - DS1 & TA1 to join our growing Service Delivery team. In this role, you will be at the forefront of ensuring seamless Operations & Maintenance (O&M) across core and cloud network systems, while actively contributing to incident management, automation initiatives, and AI-driven operational enhancements.
This is a high-impact opportunity where your expertise will directly influence network stability, customer experience, and the evolution of intelligent, future-ready telecom services. You will collaborate closely with cross-functional teams, hardware partners, and global support organizations - making this a truly dynamic and rewarding career move.
This role operates on a 24x7 rotational shift basis.
What you will do:
- Deliver end-to-end O&M support, ensuring consistent availability and optimal performance of core and cloud network systems.
- Take ownership of incident and emergency handling, driving timely resolution and thorough Root Cause Analysis (RCA) for critical network events.
- Support project execution activities including new node acceptance testing and technology rollouts, ensuring smooth integration into the live network.
- Champion automation and AI-driven initiatives focused on predictive maintenance, proactive fault detection, and overall operational efficiency.
- Monitor and review TT, CR, and AT performance metrics, ensuring full adherence to MSTOP operational guidelines.
- Manage MIR releases and user access controls in alignment with Ericsson's operational standards and security policies.
- Work collaboratively with cross-functional teams, hardware partners, and key stakeholders to ensure seamless service delivery.
- Engage with regional and global support teams for escalation management and continuous knowledge sharing.
The skills you bring:
Education
- Bachelor's degree in Engineering - Telecommunications, IT, Computer Science, or an equivalent discipline.
Experience
- 1-3 years of hands-on experience in Telecom O&M, Service Delivery, or Customer Support.
- Prior exposure to the Ericsson Charging System is a preferred advantage.
- Experience with AI/ML-driven operations or automation frameworks will be considered a strong plus.
- Familiarity with incident, problem, and change management processes and frameworks.
Technical Competence
- Solid understanding of Intelligent Networks (IN), CAMEL, and INAP protocols.
- Knowledge of Voice Call & Signaling Routing, Network Architecture, and Telecom Protocols.
- Capability to perform end-to-end performance audits and network optimization.
- Working knowledge of IP Networking and Network Security concepts.
- Exposure to AI-based monitoring tools and data analytics platforms.
Certifications (Preferred)
- ITIL, Oracle, CCNA, or Red Hat certifications are highly valued.
- Certifications in Cloud, Automation, or AI/ML technologies will be considered an added advantage.
Skills Required
- Bachelor's degree in Engineering - Telecommunications, IT, Computer Science, or equivalent
- 1-3 years of hands-on experience in Telecom O&M, Service Delivery, or Customer Support
- Prior exposure to the Ericsson Charging System
- Experience with AI/ML-driven operations or automation frameworks
- Familiarity with incident, problem, and change management processes
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
