About this opportunity:
We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
- Monitor services and manage events at the 1st level.
- Assess trends identified from customer complaints.
- Manage and resolve incidents at the 1st level.
- Escalate and track incidents.
- Initiate problem management and support corrective maintenance execution.
- Monitor and improve customer experience based on use cases.
- Planned activity support & group mail box management.
The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.
- Should have good knowledge on Network operation centre (NOC).
- Must be proficient in basic telecommunication fundamentals.
- Understanding the importance of SLA and RT.
- Quick learner and flexible for Operations requirement
- Essential good verbal and written communication Skills
- Good / Excellent knowledge of GSM call flow
- Understanding of ITIL
- Basics Linux and Charging System Understanding.
- Should have experience of 5+ years of experience in telecom or NOC.
- Willing to work in shifts in 24*7 support team.
- Monitoring of alerts via monitoring tools like OneFM, Grafana
- TT creation within required SLA through TT creating tools oneTM, ITSM
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
#BI-Hybrid
Skills Required
- 5+ years of experience in telecom or network operations center environments
- Knowledge of Ericsson Operations Engine mode of operations
- Good knowledge of network operations center processes
- Basic telecommunications fundamentals
- Understanding of service-level agreements and response time requirements
- Good or excellent verbal and written communication skills
- Good or excellent knowledge of GSM call flow
- Understanding of ITIL
- Basic Linux and charging system knowledge
- Experience monitoring alerts with tools such as OneFM and Grafana
- Experience creating trouble tickets using oneTM and ITSM tools
- Willingness to work shifts in a 24/7 support team
- Quick learner with flexibility for operations requirements
- Academic credentials from recognized and accredited institutions, subject to verification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
