Assistant Director of Operations - Detox Program (49737)

About Us – Mission & Values

At All In Solutions, our mission is to empower individuals and families affected by addiction and mental health challenges through compassionate, evidence-based care. Founded by people with lived recovery experience, we believe healing begins with dignity, respect, and genuine human connection. We are committed to treating the whole person through individualized treatment plans, clinical excellence, integrity, and unwavering support at every stage of the recovery journey. Our team is united by a shared purpose: helping people reclaim their lives while fostering hope, resilience, and lasting wellness. 

Summary

We are seeking an experienced and results-driven Assistant Director of Operations - Detox & Residential Services to support the daily operations of our inpatient detoxification and short-term residential treatment program. This leadership position plays a critical role in maintaining operational excellence, supporting staff development, ensuring regulatory compliance, and creating a safe, structured, and therapeutic environment for clients beginning their recovery journey.

Reporting directly to the Director of Operations, the Assistant Director of Operations serves as a key member of the facility leadership team and is responsible for overseeing frontline operations, supervising staff, driving quality initiatives, managing crises, and promoting a culture of accountability, professionalism, and exceptional client care. This role requires a leader who thrives in a fast-paced behavioral healthcare environment and can effectively balance operational priorities with a client-centered approach.

Schedule Requirements

Candidates should be available to work a Tuesday-Saturday or Sunday-Thursday schedule, with preferred hours of either 8AM-4:30PM or 11AM-7:30PM

Compensation & Pay Structure

• Competitive salary based on experience, credentials, and leadership background
• Performance-based advancement opportunities
• Comprehensive benefits package available for eligible employees, including medical, dental, vision, paid time off, and supplemental benefits

Key Responsibilities

• Support the Director of Operations in overseeing daily facility operations and maintaining a safe, efficient, and recovery-focused treatment environment.
• Adapt quickly to changing operational demands, staffing needs, census fluctuations, and client acuity levels.
• Ensure operational readiness and continuity of services across all shifts and departments.
• Recruit, onboard, train, schedule, coach, and evaluate behavioral health technicians, resident mentors, and operational support staff.
• Promote accountability, professionalism, teamwork, and employee engagement.
• Assist with performance management, corrective action plans, coaching initiatives, and staff development programs.
• Serve as a leadership resource during client emergencies, behavioral incidents, operational disruptions, and facility-related crises.
• Respond quickly and effectively to high-stress situations while helping maintain a safe and therapeutic treatment environment.
• Support staff with crisis intervention, conflict resolution, and incident management.
• Ensure compliance with state licensing regulations, Joint Commission standards, HIPAA requirements, OSHA guidelines, and organizational policies.
• Monitor documentation, safety records, incident reports, client observation logs, and operational workflows for accuracy and compliance.
• Assist with audits, inspections, accreditation reviews, and quality improvement initiatives.
• Monitor adherence to facility safety procedures, client supervision requirements, and operational protocols.
• Review client observation records, facility rounds, incident investigations, and surveillance footage as necessary.
• Support implementation of emergency preparedness plans and risk mitigation efforts.
• Identify operational inefficiencies and implement solutions that improve workflow, service delivery, staff performance, and client experience.
• Assist with inventory management, vendor coordination, transportation logistics, and facility maintenance needs.
• Support ongoing development and optimization of operational systems and procedures.
• Assist with client orientations, community meetings, and program-related activities as needed.
• Facilitate educational, life skills, or recovery-focused groups when appropriate.
• Ensure proper documentation and operational support within the electronic health record system.
• Investigate client concerns, grievances, and staff feedback in a timely, professional, and confidential manner.
• Partner with leadership to develop resolutions that support positive outcomes and organizational standards.
• Foster positive working relationships with clients, families, referral partners, and internal departments.
• Collaborate closely with nursing, clinical, medical, admissions, utilization review, and case management teams.
• Participate in treatment team meetings, leadership meetings, performance reviews, and operational planning sessions.
• Support integrated care initiatives and continuity of services throughout the client treatment experience.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, Psychology, Human Services, Behavioral Health, Social Work, or a related field preferred.
• Minimum of two (2) years of supervisory, management, or leadership experience within behavioral health, addiction treatment, healthcare, or residential treatment settings required.
• Experience working in detoxification, residential treatment, substance use disorder treatment, behavioral health, or healthcare operations strongly preferred.
• Strong understanding of Joint Commission standards, state licensing regulations, HIPAA requirements, confidentiality laws, and quality assurance practices.
• Experience supervising staff, developing schedules, conducting performance evaluations, and managing workplace conflict.
• Proficiency with electronic health record systems; KIPU experience strongly preferred.
• Strong organizational, communication, leadership, and problem-solving skills.
• Valid driver's license with an acceptable driving record.
• Ability to pass all required background checks, drug screenings, and health clearances.

Competencies

• Leadership and team development
• Behavioral health and addiction treatment operations
• Crisis intervention and emergency response
• Regulatory compliance and accreditation readiness
• Staff scheduling and workforce management
• Quality assurance and risk management
• Operational planning and process improvement
• Conflict resolution and grievance management
• Professional communication and relationship building
• Electronic health record (EHR) proficiency
• Critical thinking and decision-making
• Adaptability in a fast-paced healthcare environment
• Client-centered and recovery-focused leadership
• Collaboration across multidisciplinary treatment teams

Your skills. Our mission. A brighter future for recovery. Ready to use your expertise to clear the path for life-changing recovery? Join our growing team. Apply now and be ALL IN!