Assistant Director / Director, Business Development - Casino, International Marketing (SG/MY Region)
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
As a Assistant Director / Director, Business Development - Casino, International Marketing (SG/MY Region), your key responsibilities would include but not limited to:
Job Responsibilities
Customer Engagement and Relationship Management
• Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
• Promote gaming products and services to the target market segments, especially towards the Premium players
• Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
• Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
• Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
• Provide accurate information especially the financial status for credit line recommendation of Premium player
• Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due
Customer Engagement and Relationship Management
• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
Job Requirements
Education & Certification
• Diploma/Degree in hospitality or related field preferred
Experience
• Possess a minimum of 4 years solid experience in managerial positions in the field of Casino Marketing or player development.
Other Prerequisites
• In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
• In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.
• Knowledge of ACSC, Opera as well as Table Touch system is preferred.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience
• Adept at balancing the need for multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with positive attitudes
• Possess an ability to handle conflicts and solve problems in a culturally diverse environment
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Skills Required
- Diploma or Degree in hospitality or related field
- Minimum 4 years managerial experience in Casino Marketing or player development
- In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
- In-depth knowledge of gaming products and services, especially Premium Program at MBS/Paiza
- Knowledge of ACSC, Opera and Table Touch systems
- Proficient with Microsoft Word, Excel, Outlook (basic Microsoft software)
- Highly motivated, self-manageable, and sales-driven
- Customer-centric and service-oriented with hospitality focus
- Adept at multitasking and prioritization
- Ability to handle conflicts and solve problems in a culturally diverse environment
- Champion collaboration, learning, and adaptability among team members
- Willingness to pursue continuous personal and professional learning
Marina Bay Sands Pte. Ltd. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marina Bay Sands Pte. Ltd. and has not been reviewed or approved by Marina Bay Sands Pte. Ltd..
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Healthcare Strength — Medical reimbursements covering dental, specialist, hospitalisation, and surgical needs are included. Health insurance and medical benefits are positioned as core support for team members’ well-being.
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Strong & Reliable Incentives — Annual wage supplements, performance bonuses, shift allowances, and tips in some departments are part of the compensation package. Select roles may also offer sign-on bonuses, adding to total earnings potential.
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Wellbeing & Lifestyle Benefits — Complimentary duty meals, night transportation, uniforms with laundry services, and staff discounts on dining, shopping, and hotel stays provide meaningful day-to-day value. Practical amenities and round-the-clock meal access particularly support shift-based roles.
Marina Bay Sands Pte. Ltd. Insights
What We Do
Marina Bay Sands Pte. Ltd. is a leading integrated resort in Singapore combining luxury hotels, convention and exhibition facilities, a casino, dining, retail and entertainment venues. It operates three hotel towers topped by a skypark and offers extensive MICE (meetings, incentives, conferences, exhibitions) services, retail and attractions across the region and is a globally recognized brand.
