We are looking for an Assistant Demand Planner to play a key role in supporting accurate demand planning and fulfilment across our Active Skin & Haircare categories, helping to optimise sales performance and inventory availability.
About the Role
In this role, you will provide essential support to the Demand Planner and Demand Planning Manager, helping to maintain the accuracy and integrity of demand signals across a diverse portfolio of Skincare & Haircare brands. You’ll work collaboratively with cross‑functional teams—Buying, Merchandising, Retail, Online and Supply Chain - to ensure product availability, improve forecast accuracy, and strengthen overall business performance.
Key responsibilities include:
- Supporting the development and maintenance of demand plans across all channels, ensuring data accuracy and timely updates in SAP.
- Monitoring forecast accuracy, SKU fulfilment, safety stock levels and replenishment parameters to optimise stock flow.
- Assisting with promotional and launch forecasting, new product introductions, discontinuations and seasonal stock allocations.
- Running and analysing reports related to availability, forecast accuracy, fulfilment rates and master data quality, helping to identify root causes and drive improvements.
- Collaborating with internal teams and suppliers, completing key administrative tasks such as stock transfers, manual overrides, RTV processing and issue resolution.
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will be a highly organised, detail‑oriented individual who thrives in a fast‑paced environment and enjoys working collaboratively with multiple teams. You bring strong analytical thinking, confidence with data, and a proactive mindset that enables you to solve problems quickly and effectively. You will be comfortable managing competing priorities, communicating clearly with stakeholders across the business, and contributing to continuous improvement within the demand planning function. Above all, you take pride in delivering accuracy, supporting the wider trading teams, and helping to drive strong commercial performance.
You will bring:
- A passion for the Active Skin & Haircare industry.
- Strong numeracy, analytical capability and excellent attention to detail.
- Experience in Demand Planning, Allocation, Merchandising or a similar field is essential.
- Confidence using systems and spreadsheets, with SAP experience being highly beneficial.
- Excellent communication skills and the ability to build effective cross‑functional relationships.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Merchandise Planning & Control (Matthew Kohler)Skills Required
- Experience in Demand Planning, Allocation, Merchandising or a similar field
- Confidence using systems and spreadsheets, with SAP experience being highly beneficial
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
