Assistant CRM Product Owner

The Assistant CRM (Customer Relationship Management) Product Owner may work in conjunction with a more experienced Product Owner or on less complex products within the organization. The incumbent will need coaching and guidance from the leader as he/she is developing further expertise in this role. Responsible for:

• Partnering with Line of Business (LOB) teams, business functions, and IT teams to define product needs and opportunities within targeted LOBs and/or functions.
• Collaborating with business, technology, and analytics partners to prioritize, articulate and deliver new features from ideation through production release in Agile development, ensuring key outcomes are being met.
• Guiding cross-functional product team with the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes.
• Leading a continuous prioritization process to maximize total value, risk mitigation, and other business benefits within targeted LOBs and/or functions.
• Driving key outcomes in support of regulatory & compliance needs, new revenue growth, process optimization, & other business-wide analytics needs.
• Staying informed on new technologies and pushing boundaries to introduce new and innovative solutions to build trust and exceed customer expectations and outcomes.
• Acting as a change agent for technologies and supporting processes by leveraging Agile practices to maximize results measured by performance and availability, business agility, technology freshness, and cost optimization.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Support and adhere to all governance processes as defined by Enterprise.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
• Drive an Agile mindset across product teams. Lead in this transformation across peer teams and LOB partners.
• Transform from a project-based to a product-based organization. Partner with peer teams to drive this approach broadly.
• Collaborate with cross-functional teams to gain agreement/approval/guidance, including LOBs, Operations, Legal, Compliance, Information Security, Fraud, and related functions.
• Provide transparency and ongoing communications with LOB partners/key stakeholders.
• Solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
• Collaborate with Agile Scrum team on all new feature development, level 3 tickets, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in Agile team ceremonies such as sprint reviews/demos.
• Partner with level 1 / 2 support teams, if applicable, to understand all issues associated with the product.
• Engage with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Continuous understanding of the customer, via partnering with Design, User Experience and Analytics colleagues to ensure an intuitive customer-research led product features that meet customer needs.
• Maintain and provide product information to users and partners for training and other documentation.
• Establish annual goals, objectives, and outcomes for product(s); Track and monitor key performance indicators.
• Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.

SUPERVISORY RESPONSIBILITIES:  None.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Bachelor's Degree required.
• Two to three years of related experience that includes user interviews, developing features, story writing, and working backlogs.
• Demonstrated success in strategic development and program execution.
• Solid product management background preferred.
• Experience working in Agile development preferred.
• Strong presence with ability to interact with and influence all levels of the organization.
• Consultative and well-articulated communication and writing skills.
• Understanding of business and business processes related to products and customers.
• Inclusive leadership skills with ability to promote a work environment that fosters creative thinking and innovation.
• Ability to have fun and a willingness to try new things and challenge the status quo.
• Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
• Good analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
• Ability to self-motivate and work well with some guidance with different teams.
• Self-starter with the ability to work in a fast-paced environment.