Organization's Summary Statement:
Campus Information
Founded in 1856, University of Maryland is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Department Information
The Department of Resident Life serves a highly diverse population of approximately 12,500 undergraduate students living in traditional residence halls, apartments, and suites including some public/private partnership apartment communities. About 46% of all resident students are enrolled in twelve living-learning programs covering a wide array of academic areas. Resident Life employs a diverse workforce of 88 full-time and graduate staff members and about 600 undergraduate student staff members. The Department values respectful, equitable, and inclusive practices and actively seeks candidates who can represent and serve the diversity of persons who live and work in the University of Maryland’s residence halls. The University of Maryland campus is located in the greater Washington, DC metro area just eight miles from downtown DC and 30 miles from Baltimore, MD. Additional information about the Department of Resident Life is available at www.reslife.umd.edu.
General Description of Duties
The Assistant Coordinator of Administrative Operations is a full-time, exempt position which assumes responsibility for managing the day-to-day operations of two to five 24-hour service desks in the residence halls, supervision of two to five Desk Operations Supervisor (DOS undergraduate student supervisors), and other Administrative Operations functions on behalf of residents and the Department of Resident Life. The Assistant Coordinator of Administrative Operations is responsible for the hiring, training, and evaluation activities of up to 70 Community Assistants (CA, undergraduate student staff members) who work at the service desks. This position provides leadership and support to Administrative Operations projects such as room damage inspections and billing, accurate key records, and between term room transitions. The Assistant Coordinator serves as a liaison to other units within the Department of Resident Life and the Division of Student Affairs.
Additional Information: UMD will not sponsor the successful candidate for work authorization in the United States now or in the future.
Preferences:
One year of work experience.
Experience managing residence hall or front desk operations are preferred.
Experience in residence hall administrative procedures, excellent customer service skills, supervisory experience, staff training coordination, key management and organizational and administrative skills strongly preferred.
Ability to use database management programs, Microsoft Office, and email strongly desired.
Required Application Materials:
1. Cover Letter
2. Resume
3. List of References
Best Consideration Date:
July 26, 2026
Posting Close Date:
August 9, 2026
Open Until Filled:
No
Physical demands:
Normal office environment – Sedentary work. Exerting up to 10 pounds of force occasionally and/or negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to travel around campus for meetings and to attend to duties.
Licenses/ Certifications: N/A
Education: Bachelor’s degree from an accredited college or university.
Experience: Six (6) months of professional administrative or coordinator experience.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of best practices in organization, administration, and customer service.
Knowledge of proper protocol in dealing with confidential information.
Skill in oral and written communication.
Skill in the use of Microsoft Office and Google Workspace (Docs, Sheets, Slides, Forms, etc.)
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while demonstrating a commitment to customer service.
Job RisksNot Applicable to This PositionDepartmentVPSA-RL-DirectorWorker Sub-Type Staff Contractual (C2) (Fixed Term)Salary Range$50,000 - $53,000For more information on Staff Contractual CII benefits, select this link .
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment EligibilityThe successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO StatementThe University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination NoticeResourcesLearn how military skills translate to civilian opportunities with O*Net Online
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Skills Required
- Bachelor's degree from an accredited college or university.
- Six months of professional administrative or coordinator experience (or year-for-year substitution up to four years for education).
- Knowledge of organization, administration, and customer service best practices.
- Knowledge of proper protocol for handling confidential information.
- Skill in oral and written communication.
- Skill in use of Microsoft Office and Google Workspace (Docs, Sheets, Slides, Forms).
- Ability to interpret and apply policies, procedures, regulations, and laws.
- Ability to multitask while demonstrating commitment to customer service.
- One year of work experience.
- Experience managing residence hall or front desk operations.
- Supervisory experience, staff training coordination, key management, and residence hall administrative procedures.
- Ability to use database management programs and email.
What We Do
The University of Maryland, College Park offers federal student loans and covers tuition and fees for eligible students.
