The Role
Support the Community Manager by handling resident relations, planning events, coordinating move-ins and leasing paperwork, managing rent collection and legal notices in compliance with regulations, and overseeing maintenance work orders to ensure timely resolution and resident satisfaction.
Summary Generated by Built In
Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.
At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.
The Opportunity
Be the heartbeat of our community. As an Assistant Community Manager, you are the operational wizard and friendly face that ensures our community runs smoothly and our residents feel truly at home. If you are an organized, empathetic multitasker who thrives on creating order and building relationships, this is your chance to be a central leader in a place people love to live.
Your Role: The Community Connector & Operations Pro
You are the right-hand to the Community Manager and the go-to person for residents. Whether you're planning a fun event, ensuring rent is collected, or coordinating a move-in, your work directly impacts the daily happiness and stability of the community. You are the bridge between leadership and residents, making you essential to our success.
What You'll Accomplish
Resident Relations & Community Engagement
- Build a Welcoming Atmosphere: Cultivate resident satisfaction by addressing issues with care and urgency, making every resident feel heard and valued.
- Be the Host with the Most: Plan and execute engaging community events that foster a sense of belonging and make Havenpark more than just a place to live.
- Know When to Escalate: Skillfully handle resident concerns, knowing when to resolve them independently and when to involve the Community Manager for support.
Financial Operations & Collections
- Ensure Financial Health: Prepare bills and statements for approval and ensure all rent is collected on time, maintaining the community's financial integrity.
- Navigate with Compliance: Complete all necessary legal action and notices in strict compliance with State and Fair Housing Standards, protecting both the resident and the company.
Sales & Leasing Support
- Create a "Welcome Home" Experience: Assist the Community Manager and Sales team to ensure all homes are ready for new residents and that move-ins are seamless and exciting.
- Coordinate the Paperwork: Help with the preparation and coordination of documents for new move-ins and lease renewals, ensuring accuracy and efficiency.
Maintenance Coordination
- Keep Things Running: Manage work orders to ensure all rental maintenance requests are completed within 48 hours, guaranteeing resident comfort and satisfaction.
Who You Are (The Ideal Candidate)
- You are an Empathetic Leader: You can de-escalate a tough conversation with grace and make people feel understood.
- You are an Organization Pro: You juggle multiple tasks with ease and nothing falls through the cracks.
- You are Proactive: You don't wait for problems to happen; you anticipate needs and act accordingly.
- You are a Team Player: You thrive on supporting your Community Manager and collaborating with the sales and maintenance teams to achieve shared goals.
Qualifications & Requirements
- High school diploma or GED required.
- A minimum of 1 year of experience in property management is required.
- Exceptional interpersonal and communication skills.
- Strong organizational and time-management abilities.
- Proficiency with computers and standard office software.
- Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
- Annual or semi-annual travel may be required for this role.
Ready to Help Lead Our Community?
If you are a motivated professional who wants to be the engine of a thriving community, we want to meet you.
P.S. We value heart and hustle over a perfect resume. If you have a passion for serving others and the skills to keep a community running smoothly, apply anyway. We’d rather meet a dedicated community builder than a perfect paper candidate.
We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.
It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.
Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to [email protected]
Skills Required
- High school diploma or GED
- Minimum of 1 year of experience in property management
- Exceptional interpersonal and communication skills
- Strong organizational and time-management abilities
- Proficiency with computers and standard office software
- Ability to sit for long periods using office equipment, walk the community, and lift supplies as needed
- Annual or semi-annual travel may be required
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The Company
What We Do
Havenpark Communities is a developer and operator of manufactured home communities across the United States. The company focuses on providing quality, affordable housing options by making long-term investments in infrastructure and amenities. Their mission is to foster safe, welcoming, and well-maintained communities, ensuring residents have access to attainable homeownership opportunities while delivering an exceptional living experience through professional management and community-focused improvements.
