Are you organized, customer-focused, and passionate about supporting vibrant communities? Join Associa as an Assistant Community Manager (ACAM) and play a key role in both community engagement and administrative operations. This position combines hands-on community support with essential office coordination to ensure seamless property management services.
What We Offer
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives. We are proud to be recognized as a Great Place to Work for six consecutive years, with many locations awarded Best and Brightest.
Position Summary
The Assistant Community Manager (ACAM) supports Community Managers by assisting with daily operations, resident relations, communications, and administrative functions. This role serves as a key liaison between residents, vendors, and the management team while ensuring efficient office operations and high-quality service delivery.
Key Responsibilities
Community Management Support
- Act as a liaison between residents and the property management team, addressing inquiries, concerns, and requests promptly
- Assist in coordinating community communications, updates, and events to enhance resident engagement
- Support the Community Manager in maintaining positive relationships with residents, board members, and vendors
- Help manage social media platforms and community messaging to promote events and share updates
Administrative & Operational Support
- Provide administrative support to ensure efficient day-to-day operations of the property management team
- Serve as a central point of contact for internal and external communications, coordinating information flow
- Maintain accurate records, prepare reports, and assist with documentation and compliance tracking
- Manage calendars, schedule meetings, and coordinate appointments for the management team
- Assist with processing work orders, vendor coordination, and tracking service requests
Customer Service & Relationship Management
- Deliver professional customer service by building strong relationships with residents, vendors, and internal teams
- Handle inquiries and resolve issues using effective communication and conflict resolution skills
- Maintain confidentiality and professionalism in all interactions and responsibilities
Qualifications
- High School Diploma or GED required
- Minimum 1 year of customer service, administrative, or property management-related experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong written and verbal communication skills, including business correspondence
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work both independently and collaboratively with multiple stakeholders
Key Competencies
- Customer-focused mindset
- Organizational and time-management skills
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Attention to detail and accuracy
Why This Role Works
This ACAM role is ideal for someone who:
- Wants exposure to a community management career path
- Enjoys balancing people interaction with administrative work
- Thrives in a fast-paced, service-driven environment
Skills Required
- High School Diploma or GED
- Minimum 1 year of customer service, administrative, or property management-related experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong written and verbal communication skills, including business correspondence
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work both independently and collaboratively with multiple stakeholders
- Customer-focused mindset and conflict resolution skills
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
