Assistant Community Manager

Optima Camelview is a luxury condominium community in downtown Scottsdale known for its distinctive design, green rooftops, and resort-style living. Set on 13 acres with interconnected buildings and a landscaped courtyard, it features upscale amenities including pools, a fitness center, sports courts, concierge services, and on-site dining, all within walking distance of shopping and entertainment. In this role, you’ll support the Community Manager by delivering outstanding customer service, assisting homeowners with CC&R compliance, coordinating with vendors and board members, conducting community inspections, and helping manage architectural reviews, records, communications, and daily operations to keep the community running smoothly and efficiently.

Position Summary:

Primarily responsible for assisting Community Manager by providing effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of compliance with of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's
• Reviews monthly financials and submits community accounts payable.
• Oversees the Architect design review guidelines process.
• Assists in obtaining and reviewing 3 bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars, mailroom board and websites
• Designs Newsletters, brochures, pamphlets, handouts, etc. for community and Social events.
• Meeting Minute Taker for all Open and Executive Board Meetings
• Maintains open communication with contract vendors and ensures they provide current Certificates of Insurance & follow all rules and contract services.
• Maintains strict adherence to community and company deadlines
• Updates community disclosure packages, prepare Orientation binders and provides Orientations with new Homeowners
• Schedule move ins/move outs, deliveries, elevator reservations
• Answer phone and greet everyone with a positive and welcoming voice.
• Performs other duties as directed.

Knowledge, Skills, & Abilities:

• Ability to multi-task, prepare and process large amounts of administrative and service items while being very detail oriented.
• Strong computer software and internet proficiency.
• Excellent customer service and interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written) and the ability to communicate with all levels of management, staff, residents, vendors, Board of Directors, Committees, guests, etc.
• Ability to work collaboratively and cooperatively within the Community as well as with all departments within AAM.
• Exceptional organizational tracking skills. 
• Proven customer service experience, with strong emphasis on problem resolution. 

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• Sitting and standing for moderate periods of time.
• Walking and/or driving throughout community as needed for inspections and other property needs as designated.

Qualifications Behaviors Preferred Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Education Required High School or better. Preferred Associates or better. Experience Required Experience working in administrative/customer service role supporting management staff and/or project management. Experience working in an HOA/Property Management role strongly preferred. Valid Driver's License. Preferred Two year college degree and two (2) years of experience working onsite at an HOA community, providing administrative support to the Community Manager and Board of Directors, as well as ongoing customer service for the residents. Equal Opportunity Employer
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